Head of GTM and Customer Operations
About Axle
Axle is rebuilding the back office of commercial vehicle operations with AI-native tools for the people who keep the world moving: technicians, service leaders, drivers, operators, fleet managers and executives.
Our products already power real workflows for fleets and service providers, and demand continues to accelerate as customers pull the product into their operations. We’re backed by top investors like Base10 and supported by industry leaders who see Axle as the blueprint for the future of fleet repair and maintenance operations.
About This Role
We’re hiring a Head of GTM + Customer Operations to operationalize and accelerate Axle’s commercial engine into the next phase. This is a great role for someone who wants to work across the team, own customer-facing outcomes end to end, and build the processes and systems that set up Axle to scale.
What You’ll Lead
Run and scale pilots: scoping, onboarding, training, proving value, and expanding
Own customer operations: success, field ops, renewals, and structured feedback loops
Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
Partner deeply with product and engineering to ensure customer realities shape the roadmap
Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination
Represent Axle externally with fleets, service providers, OEMs, and strategic partners
Who You Are
3–6 years of experience across customer-facing, operational, or strategic roles
(e.g CX, operations, consulting, product / program management, or similar)Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
Comfortable going from strategic thinking to hands-on execution in the same day
Resourcefulness and a very strong bias toward action ("Let me take a quick first stab at it..." energy is very appreciated.)
Excited to work at a startup where you’ll own projects end-to-end and ship quickly
Collaborative, curious, low ego
Bonus points if you have founder/early stage start up (0-25 people) experience. Extra bonus points if you eventually want to start your own company.
What We Offer
A fun, innovative product with strong customer pull
Working with a high-agency team solving a real industry problem
Competitive compensation + meaningful early equity
Medical, dental, and vision insurance + 401k (no match yet)
Generous home-office and equipment budget
LA office in the Arts District + regular team meetups
Location Note: While we prefer the role be based in the Los Angeles area, we are open to a great fit remote candidate willing to travel out here at least 1x a month!