Head of Retail Delivery

Head of Retail Delivery (all genders)

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role 

As a Head of Retail Delivery (all genders), you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring +15 years of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Valtech is a strategic partner for this client, responsible for the end-to-end delivery and operation of business-critical retail platforms across large store networks. 

This role goes beyond system integration. Valtech owns the design, build, rollout, and run of in-store solutions, ensuring operational stability, scalability, and continuous evolution in live retail environments.

Retail operates under high business pressure: stores run continuously, peak periods allow no disruption, and store operations depend on reliable, well-orchestrated systems. Valtech ensures execution at scale, balancing transformation initiatives with day-to-day operational continuity.

Acting as a single point of accountability, Valtech coordinates client retail business and IT teams, multiple technology vendors, and global delivery teams to align business objectives with robust execution on the ground.

Solutions under Valtech’s responsibility are Oracle Retail suite (XStore, EICS, SIOCS…). It also orchestrates the release of other Retail solutions (clientelling apps, sales rep apps…).

Role responsibilities

• Lead Valtech’s end-to-end retail delivery for the client and teams across France and India.
• Own the performance, coordination and execution of retail technology initiatives (POS, inventory management, integrations, QA, Support, Release, Agile processes…), ensuring predictable delivery, strong quality standards and seamless collaboration with client’s retail teams.
• Ensure the right organization, processes, capabilities and governance are in place to secure industrialized, scalable delivery.

The role is focused on delivery leadership, team orchestration, and program governance for the complete Retail perimeter.

Delivery Leadership

• Own the global Retail delivery plan for Valtech: scope, milestones, budgets, risks and dependencies.
• Structure and operate the France–India delivery model, ensuring alignment, stability and capacity planning across teams.
• Guarantee predictable delivery with clear commitments, transparent reporting and controlled deviations.
• Lead release governance, environments planning, cutovers and hypercare activities.
• Drive continuous improvement on MTTR, incident reduction, regression prevention, automation and operational excellence.

Governance & Stakeholder Management

• Represent Valtech in relevant governance forums: SteerCos, client meetings, release boards, risk reviews…
• Provide clear and structured communication to the client leadership.
• Escalate risks early, propose concrete mitigation plans, and ensure decisions are actioned.

Team Leadership & Organisation Management

• Lead and develop multi-disciplinary teams across France and India: engineering, QA, support, DevOps, architects...
• Ensure the right roles, skills, seniority mix and succession plans are in place to support a large multi-year program.
• Reinforce delivery culture: ownership, accountability, documentation, quality standards, operational KPIs.
• Support hiring, onboarding and capability building for the Retail delivery organization.

Quality, Compliance & Operational Excellence

• Ensure all deliverables meet the required level of quality before reaching to the client.
• Oversee test strategies, automation roadmap, non-functional requirements and production readiness.
• Implement industrialised processes for CI/CD, monitoring, observability, defect management and SLAs.
• Ensure adherence to the client’s security, privacy and enterprise architecture standards.

Technical Oversight

• Maintain high-level supervision of key technical domains (XStore, SIOCS, integrations) in collaboration with Valtech’s architects, craft circles, Retail center of excellence…
• Ensure technical decisions are consistent with the global Retail roadmap and programs.
• Coordinate with client technical leaders and Valtech architects to secure alignment and avoid delivery blockers.

Hardskills

• Proven track record in Retail IT management.
• Experience leading distributed delivery teams (onshore/offshore), with strong governance and structure.
• Solid understanding of Retail systems (Oracle ecosystem (XStore, SIOCS), OMS, SAP, payments), enough to challenge and guide the client.
• Demonstrated ability to manage complex programs, multiple streams, and strong business/IT stakeholders.
• Experience working with major global brands or in luxury/fashion retail is a strong plus.

Softskills

• Clear, direct and structured communicator; able to simplify complexity.
• Strong leadership presence, capable of influencing senior stakeholders.
• High autonomy, ownership and ability to take decisions quickly.
• Comfortable managing pressure, ambiguity and large delivery organisations.
• Collaborative mindset with a focus on trust, transparency and long-term partnership.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits

This is a permanent position based in Paris/France.

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as "masculine" in the French or German language.