Head of Revenue Operations

The Opportunity

The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make.

Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships.

Dealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century.

About Mia

Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human. We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base.

Who You Are

Reporting directly to the CEO, you are an Austin-based, proven technology sales leader with experience taking a sales organization from 0 to 50 and building the processes, teams, and culture to make it world-class. You thrive in a startup environment where you are concurrently building the function while running it. You balance flexibility and people leadership with meticulous attention to detail and operational excellence, and you will work directly with the CEO to scale our revenue engine.

What You’ll Do

• Partner closely with the VP of Sales to design, build, and scale Mia’s end-to-end revenue engine, including GTM strategy, planning, and execution.

• Own revenue operations, including forecasting, pipeline management, attribution, reporting, and overall CRM (HubSpot) hygiene.

• Lead the strategy, implementation, and optimization of the GTM tech stack to ensure accurate data, efficient workflows, and strong decision-making.

• Develop scalable capacity models, territory and segmentation strategies, and revenue dashboards to support growth across dealer, OEM, and partner channels.

• Drive sales enablement efforts, including onboarding, training, playbooks, and tools to support consistent, high-quality execution.

• Design and manage sales compensation plans in partnership with Finance to align incentives with revenue goals.

• Build, lead, and develop a high-performing Revenue Operations team while fostering a culture of operational excellence and continuous improvement.

What We’re Looking For

• 10+ years' experience in a high-growth Tech and/or Management Consulting company(ies) with a minimum of 3+ years proven experience in a revenue operations leadership role(s)

• Proven track record of driving revenue growth through operational efficiency, data-driven decision-making, and strategic planning

• Experience establishing and scaling revenue capacity models, pipeline forecasting, and pipeline management processes

• Ability to drive continuous improvement across revenue operations through data, process, and operational rigor

• Strong cross-functional partnership with Finance, Product, and Marketing to align revenue operations with business objectives and market trends

• Deep expertise in sales enablement and revenue operations, with a strong analytical and data-driven mindset

• Ability to translate data into insights that inform strategic and operational decisions

• Strategic, first-principles thinker with exceptional leadership and communication skills

• Proven ability to motivate, influence, and inspire teams to achieve ambitious revenue goals

• Leader who is thorough, organized, and able to handle a wide range of complex issues, with the ability to articulate a vision, set of goals, and a game plan while inspiring others to embrace and follow the plan

• Exceptional communication and presentation skills, both verbally and in writing

• Strong project management skills and organizational skills, with the ability to prioritize and manage multiple projects simultaneously

• Bachelor's degree in Business, Finance, or a related field strongly preferred; MBA is a plus

Why Mia

• Equity participation through stock options.

• Fully paid health, vision & dental insurance for employees.

• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).

• Free lunches, paid parking, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment

At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.