Account Manager

WHO ARE WE?

PEG, LLC is in its twenty-eighth year being a diverse energy efficiency, engineering, environmental and management consulting firm operating principally in the Eastern and Central United States.

As a leader in Home Energy Ratings, a winner of multiple Energy Star Awards, and a standout in the construction industry, PEG has provided Home Energy Ratings for over 250,000 homes. Our mission is to deliver innovative, data-driven solutions that support high-performance buildings, sustainable development, and client success across residential and commercial sectors. We strive to continually improve building energy efficiency and therefore, the quality of homes and life in the communities that we service.

Please visit our website at www.pegenv.com to learn more about PEG! 

WHO ARE YOU?

The Account Manager is responsible for maintaining, nurturing, and expanding PEG, LLC’s relationships with active clients across all service lines including Building Science, Energy Modeling, MEP Engineering, Green Building Certifications, Risk Management, Empirical Solutions, and Utility Program Management. In this role, you will ensure exceptional customer satisfaction by overseeing new client onboarding, confirming alignment with contracted services, and proactively identifying opportunities for expanded engagement.

Serving as a trusted liaison between clients and PEG’s technical and operations teams, the Account Manager ensures smooth project delivery, proactive communication, and adherence to PEG’s quality standards. Your work directly impacts client retention, operational excellence, and PEG’s reputation as an industry leader by delivering a seamless and value-driven experience across every stage of the client lifecycle.

THE ROLE

Job Location:

This position is based in our main office in Fairfax, VA and requires planned, regular travel to client offices, industry conferences, business development meetings, and training events. Occasional travel to project sites, as needed.

Essential Functions:

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with key client stakeholders.
• Conduct regular check-ins, business reviews, and satisfaction assessments.
• Ensure PEG’s services remain aligned with each client’s evolving program, project, and operational needs.

New Client Onboarding

• Lead onboarding processes for new clients to establish clear expectations for contracted services, deliverables, timelines, and communication procedures.
• Coordinate internal kickoff meetings with Operations, Engineering, Building Science, and Program Teams to ensure alignment.
• Educate clients on PEG workflows, tools, expectations, and reporting structures.
• Monitor the early stages of service delivery to ensure adherence and seamless handoff to operational teams.

Account Growth & Expansion

• Identify opportunities to expand contracted services, cross-sell additional PEG offerings, or introduce ancillary services.
• Continuously explore new service opportunities within client organizations and across client categories.
• Support the Business Development Department Manager with strategic account planning and growth initiatives.
• Prepare proposals, scopes of work, and pricing for service expansions or new engagements.
• Track market and client-specific trends to position PEG proactively.

Project Coordination & Service Delivery Support

• Collaborate with internal teams to ensure alignment with client expectations.
• Monitor project timelines and deliverables to ensure commitments are fulfilled.
• Address and resolve service-related concerns or performance issues.
• Manage transitions from client onboarding to steady-state operations.

Communication & Reporting

• Maintain accurate account documentation, meeting notes, contact information, and service records.
• Provide regular updates to the Business Development Department Manager.
• Track performance metrics, client engagement, and contract compliance.
• Support forecasting, revenue tracking, and pipeline development.

Customer Satisfaction & Quality Assurance

• Proactively manage client issues to prevent service disruptions.
• Uphold PEG’s commitment to excellence through responsive communication.
• Solicit client feedback and support continuous improvement.
• Support contract renewals by demonstrating ongoing value.

Education/Experience: 

• 3+ years of experience in account management, client services, or project coordination, ideally within construction, engineering, energy efficiency, or building performance industries.
• Bachelor’s Degree in Business, Communications, Construction Management, Engineering, or related field preferred.

Additional Requirements:

• Strong relationship-building and communication skills.
• Ability to comprehend and articulate technical concepts related to building science, energy modeling, green building certifications, and MEP engineering (or willingness to learn).
• Highly organized with the ability to manage multiple priorities.
• Strong analytical and problem-solving abilities with a customer-focused mindset.
• Proficient in CRM systems, Microsoft Office applications, and project management tools.

Core Attributes:

• Professional, polished, and reliable.
• Collaborative team-oriented mindset with the ability to bridge technical and customer-facing teams.
• Excellent follow-through, attention to detail, and ownership of responsibilities.
• Commitment to delivering exceptional client experiences aligned with PEG’s values and industry leadership.

Rewards and Benefits

PEG, LLC offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include: • 20 Annual Paid Days Off (12 Days of PTO, Birthday PTO, and 7 Company Paid Holidays) • Company Sponsored Medical Insurance that includes a contribution of up to 50% off the monthly premium • Dental & Vision Insurance • 401(k) Retirement Plan with up to a 4% company match vested immediately • Basic Life & Supplemental Life • Short-Term & Long-Term Disability • Accident & Pet Insurance • Corporate Sponsored Events • Paid Professional Development & Salary Incentives through Learning/Certification Opportunities

PEG, LLC is an Equal Employment Opportunity Employer.

PEG, LLC uses E-Verify to confirm the identity and employment eligibility of all new hires.