The Planned Parenthood of Montana (PPMT) Team is seeking a collaborative, solutions-oriented, and dedicated individual who is ready to work as a team to deliver high-quality healthcare, education, and advocacy to the community, so they feel engaged, educated, and empowered to make the best choices regarding their healthcare.
For 50+ years, PPMT’s healthcare centers have offered compassionate and high-quality healthcare, advocacy, and education to all Montanans. And over that time our healthcare centers have evolved to a hub of empowerment, community engagement, and patient advocacy.
Reporting to the Director of Patient Services, the Health Center Manager (HCM) is responsible for health center operations, workforce management and clinical performance of the Health Center. The HCM ensures that all team members offer excellent and responsive patient focused care. The HCM is responsible for overall performance of the health center and must adhere to the budget and operational plan for the health center. HCM responsibilities include all day-to-day activities including facility and security issues, information technology and clinical informatics, and all other issues that arise.
JOB SUMMARY
The Health Center Manager (HCM) is responsible for all operational and medical performance and day-to-day activities at the assigned health centers. Reporting to and in collaboration with the Director of Clinical Excellence, the HCM must assure daily staffing coverage at assigned health care centers, work collaboratively with other HCMs to redeploy staff to other centers based on need, and handle patient issues and complaints as they arise.
The HCM is responsible for all aspects of the assigned health center, including maintaining compliance with all policies, procedures, and regulations, assuring that facility and security issues are properly reported and handled, information technology and medical informatics issues are reported and rectified, and that all other issues that might arise are handled in a timely and efficient manner.
The Health Center Manager (HCM) is an advocate in implementing our mission to “empower all people to make private reproductive health care decisions by providing quality health care, medically accurate education, and advocacy for individual rights.”
COMPENSATION & BENEFITS
HOURS: 40 Hours per week
PAY: $56,000 to $60,000 annually. Rates are based on experience and qualifications.
BENEFITS:
HEALTH
Medical, Dental, Vision, Health Savings Accounts, and Flexible Spending Accounts for Health and Dependent Care all start the 1st of the month following the hire date. PPMT pays 100% of the employee's health insurance premium!
401k:
Retirement Plan with up to a 4% employer match of gross pay when the employee contributes.
INCOME PROTECTION:
Basic Life & AD&D with salary coverage starts within 90 days of employment that PPMT pays for. Supplemental Life & AD&D offered. Long-Term and Short-Term Disability is
66.66% of earnings and PPMT pays this benefit.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Operations Meet or exceed health center goals regarding the number of patients served, number of patient visits, patient waiting time, patients/hour, productivity, appointment show rate, and patient satisfaction. Monitor and track patient volume, capacity, and productivity for the assigned healthcare center. Routinely review and analyze reports of service visits, budgets, billing, entitlement program enrollments, finances, and other performance measurements as directed by the Director of Clinical Excellence. Provide feedback and take corrective action as needed. Maintain direct control over and accountability for health care center inventories, purchases, supplies, and petty cash. Responsible for an adequately supplied health care center and for all equipment being in working order. Maintain adequate staffing levels and create appointment schedule templates that meet patient demand. Using daily huddles and meetings with health center team members, obtain a thorough understanding of operational and workforce issues and address these issues in a timely and effective manner – both day-to-day issues as well as long-term issues. Effectively handle all patient complaints in a timely manner. Report all situations that endanger the welfare of minors and follow PPMT policies and procedures relating to state mandatory reporting laws. Workforce Management Effectively lead and motivate a successful health center team. Foster and maintain a positive work environment. Encourage innovation and creative thinking to find solutions and opportunities to better serve patients. Develop, coach, and train health center staff in building a patient-focused health center team that is responsive to the needs of patients and health center team members. Coach health center team members in day-to-day health center processes and encourage the development of skills relating to workflow processes. Assure that all staff are proficient in the use of the electronic health record and practice management system. Assure staff are compliant with all medical, finance, and Human Resources (HR) policies and procedures. Set clear standards and expectations for a patient-focused team approach to patient care delivery and hold employees accountable. Provide continuous feedback to staff and proactively address employee concerns/problems as they arise. Conduct performance appraisals and onboarding reviews for new employees. Document all performance and/or behavior discussions; consult with HR regarding corrective action and performance improvement plans. Interview, hire, and train Clinic Assistants (CA), Licensed Practical Nurses (LPN), and Registered Nurses (RN). Participate in affiliate Leadership meetings; role model leadership and company standards to all PPMT staff. Medical Performance Ensure policies and processes are in place and being followed for excellent clinical care as well as patient and staff safety. Complete all responsibilities according to established protocols, policies, and standard practices in the areas of customer service, quality assurance, and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety& Health Act), and CLIA (Clinical Laboratory Improvement Administration). Plan and implement new programs and services as needed. Compliance Ensure policies and processes are in place and being followed for excellent clinical care as well as patient and staff safety. Complete all responsibilities according to established protocols, policies, and standard practices in the areas of customer service, quality assurance, and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety& Health Act), and CLIA (Clinical Laboratory Improvement Administration). Plan and implement new programs and services as needed
STANDARD REQUIREMENTS
Excellent leadership, organizational, supervisory, and healthcare financial management skills. Ability to effectively motivate a diverse staff, including volunteers. Ability to effectively lead and work as a team member. Computer skills including knowledge of clinic management software, electronic communications, and use of management information systems as a management tool. Willingness to participate in all levels of operations to assure maximal performance of the health center. Ability to work a flexible schedule including evenings and weekends. Valid MT driver’s license, access to personal transportation, and proof of automotive insurance. Commitment to the mission and vision of PPMT. Understands the financial aspects of our business and maintains a focus on cost-effectiveness and stewardship. Supports, cooperates with, and implements specific procedures and programs for safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting, and training. Follows up as appropriate with supervisor, co-workers, and customers regarding reported complaints, problems, and concerns. Promotes positive public image and relations of PPMT. Completes requirements for acceptable attendance and timeliness to work Performs other work duties as assigned.
QUALIFICATIONS
Bachelor’s degree plus a minimum of 3- 5 years of on-site management in a healthcare setting. Prior experience in and knowledge of family planning and reproductive health care management preferred.
All employees are required to model In This Together ethos including:
Workplace Values:
o We tend to the team
o We respect and honor all people
o We jump in
o We try and we learn
o We care for our business
o We return to our mission
Customer Service Standards:
o Clear the Slate
o Make a connection
o Keep them in the loop
o Confirm the plan
o Ask for feedback
o Acknowledge the reality
o Open the door
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Planned Parenthood of Montana does not discriminate against or allow harassment of any individual based on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, reproductive health decisions, military service, other non-merit based factors, any other characteristic protected by applicable law, or retaliation.
Planned Parenthood of Montana is committed to creating a dynamic work environment that values diversity, inclusion, respect, integrity, customer focus, and innovation.
