Healthcare Client Support & Administrative Assistant

We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee.

This role is primarily client-facing and focused on phone and email support, scheduling

assistance, and general administrative coordination. The ideal candidate has prior experience in

a healthcare setting, understands HIPAA compliance, and is comfortable interacting with

patients and insurance-related inquiries in a professional, empathetic manner.

● Answer inbound phone calls and respond to client inquiries professionally

● Respond to emails and follow up on patient questions or requests

● Provide clear, calm, and friendly communication to patients

● Serve as a primary point of contact during business hours (Mon–Fri)

● Assist with appointment coordination and scheduling support

● Update and maintain basic patient information as directed

● Support providers with administrative follow-ups as needed

● Maintain accurate records and documentation in accordance with practice standards

● Use the practice’s Electronic Medical Record (EMR) system for basic tasks

● Work within the phone system to manage inbound and outbound calls

● Utilize Google Workspace for email, calendars, and internal communication

● Follow all internal workflows and compliance guidelines

○ Familiarity with Charm Health is a plus

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM