Helpdesk Analyst (MacOS)
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.
About the Helpdesk Analyst (MacOS)
We are looking for a service minded individual to act as the first point of contact internally for SiteMinder across a variety of technologies to provide exceptional service to our geographically dispersed staff. You will be responsible for setting up new starters, responding to all internal IT support issues, asset management and liaising with IT vendors. The role will involve high levels of problem analysis and using initiative to resolve issues quickly and accurately. We’re looking for a true self-starter who can juggle multiple priorities at the same time!
What you will do...
Assisting our employees with the installation, configuration and usability of hardware, software and equipment.
Being the first point of contact for internal IT support in Ireland and Europe, ensuring you respond quickly and effectively to keep our operations running smoothly.
Maintaining the helpdesk system that prioritizes the most important issues and ensuring that all issues are responded to, dealt with, recorded and communicated in an effective way.
Managing the logistics for SiteMinder assets being sent and retrieved from remote staff.
Assisting the security team to identify and action security incidents.
Prioritizing issues and demonstrating a strong solutions focused mindset in a fast paced environment.
Procuring new hardware and software, maintaining the asset register, and renewing licenses as required.
Working with vendor support contacts to resolve technical problems with desktop computing, peripheral equipment, and software.
Conducting troubleshooting, testing and reporting as required.
Supporting the Global ICT Director as required, enabling the expansion and growth of SiteMinder’s technical capabilities.
What you have...
Strong knowledge of Apple, MacOS and a background of supporting Apple hardware and software.
Familiarity with Google Workspace and other cloud based applications such as Slack, Kandji, Okta and Dialpad.
Understanding of IT networks.
Ability to work independently and without supervision.
Holds a high level of integrity and professionalism understanding the importance of confidentiality.
Great capacity for customer interaction, escalation and conflict resolution.
Willingness to work above and beyond to get resolutions to issues and stay back when needed.
Approach everything that is thrown at you with gusto, energy, and dedication.
Helpful, encouraging and respectful to team members and anyone who you interact with.
Awesome communicator, who loves regular open, transparent communication with unquestionable work ethic.
Thrives in a fast-paced, agile and dynamic environment.
Able to analyze problems, determine cause and reach a resolution.
This role is to be covered from our office in London
Our Perks & Benefits…- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.