Hiring for Customer Support Role (fulltime)

Hiring for Customer Support Role ( fulltime)

Job Location : West Mardepally , Secunderabad

Timings : 10 to 7pm ( Mon to Saturday)

Work from Office Only

Jd :

Handling Leads from

Whatsapp, Emails & Call

1. Call them / make the job posted in App

2. See a SP is assigned

3. maintain the data and status

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Handling Requests From Clients in Admin portal

1. look in Support Messages 

2. Look into payout requests

3. On SP requirement coordinate with Recruitment Team

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Handling Clients Issues 

Help them is using App

Help them if any SP discontinued by adding new

Handle Refund issues

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Handling Service providers

Look into Payouts

Look into SP verifications (police etc)

Regards
Mounika HR