Home Host (Part-Time)

• Be the go-to person for members and guests, creating a welcoming, comfortable, and personalized experience
• Ensure the space is always presentation-ready and tidy from opening through close
• Manage member and guest check-ins, including daily day pass and guest tracking, ensuring all contact details are captured and accurately logged
• Maintain and update membership systems, meeting room bookings, and calendars
• Oversee meeting room operations, including room transitions, resets, and setup (glassware, cleanliness, and readiness)
• Handle inbound calls and emails, directing all communications appropriately
• Manage mail and package handling, including receiving, organizing, and delivering as needed
• Monitor and log tickets in Knowcross throughout the day, ensuring timely follow-up
• Coordinate space maintenance by liaising with maintenance, tech, and housekeeping teams to keep all areas fully operational
• Maintain back-of-house (BOH) organization and upkeep
• Oversee pantry operations, including cleaning, restocking, coffee preparation, and dishwashing
• Track and manage inventory levels for pantry, guest, and operational supplies; coordinate ordering with relevant team members
• Place and track supply orders (pantry, coffee, office supplies) to ensure member needs are consistently met
• Conduct tours of the space for prospective members, day pass users, and meeting room guests
• Work closely with the wider team to deliver a seamless member experience from first contact through ongoing engagement
• Support event setup and execution in with the Membership Engagement & Operations Manager
• Complete daily reporting, including end-of-day updates and sending handover notes
• Follow and complete all opening and closing checklists

Qualifications

• You are scarily organized
• You are the person that knows everyone and they all know you
• Nothing is an issue for you - you know what our members want even before they do
• Someone who’s great at growing and nurturing relationships; people are naturally drawn to working with you
• You understand hospitality, it’s in everything you do
• You pay attention to the details and care about creating great work
• You’re looking for a place where you can be you; no clones in suits here
• Passionate about creating memorable experiences for others
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Regular team get-togethers and celebrations – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across the global Ennismore family.
• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

Expected schedule is Tuesday to Thursday, 11am to 7:30pm including a break.