Hospitality Manager

Position Overview

As a Workplace Manager supporting our Food and Hospitality Program, you will be the primary liaison with our daily ordering technology and partner network, managing daily lunch orders and ensuring proper set-up upon delivery. You will be responsible for overseeing daily pantry support, managing inventory and ordering processes, and ensuring the seamless execution of our coffee, fresh fruit, and beverage programs. Additionally, you will support ad hoc catering for meetings and events, as well as the planning and execution of pop-up employee engagement events, such as company milestones, holidays, and celebrations. This role requires a dynamic individual with a strong hospitality background, excellent organizational skills, and a passion for enhancing employee experiences.

Compensaiton for this role starts at $27 per hour

Job Responsibilities

·       Act as the primary liaison for daily lunch ordering technology and partner network. Be onsite to receive lunch deliveries from vendors and ensure proper set-up.

·       Manage the selection of platform partners based on partner availability and employee feedback

·       Address and resolve any issues that arise, ensuring a seamless experience for employees and clients.

·       Oversee daily stocking, inventory management, and ordering for pantry items, ensuring consistent availability of supplies.

·       Manage the coffee machines, ensuring equipment is cleaned, maintained, and stocked with fresh coffee supplies.

·       Maintain the fresh fruit and beverage program, ensuring items are always fresh and available for employees.

·       Coordinate and manage catering for meetings and events, ensuring all details are handled to meet client and employee expectations.

·       Support the planning and execution of pop-up employee engagement events, including company milestones, holidays, and celebrations.

·       Capture user sentiment and feedback, share insights with the team, and implement improvements to enhance the food and hospitality program.

·       Follow and improve processes to ensure efficient operations and high-quality service delivery.

·       Maintain open and effective communication channels with employees, providing regular updates and addressing concerns.

·       Capture, analyze, and report on key performance metrics, identify trends and areas for enhancement.

·       Ensure all processes and procedures are adhered to, maintaining a high standard of service delivery.

·       Communicate effectively with employees to ensure alignment and consistency in service provision.

·       Develop and maintain training materials, manuals, and resources to support ongoing employee development.

·       Mentor and coach employees on your team to enhance their skills and performance.

·       Maintain a customer-focused approach, delivering exceptional service to both internal and external stakeholders.

·       Other job-related duties as assigned.

Job Specific Competencies:

• Attention to detail and a commitment to maintaining high-quality standards
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively and with calm and ease.
• Outgoing and personable, with the ability to promote the program effectively.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving skills, with the ability to troubleshoot and find solutions quickly.

·        Comfortable analyzing data and understanding trends to make informed decisions.

Requirements

·        High school diploma or GED required. Bachelor’s Degree in Business, Operations, or a related field preferred.

·        Demonstrated experience in hospitality, with a strong understanding of food service and corporate catering.

·        At least 3 years of experience in a corporate setting, with the ability to be both customer and client-facing.

·        Preferred experience in food service, corporate catering, or a similar role.

·        Experienced in planning and executing both small- and large-scale events.

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire
• Long-term and short-term disability insurance paid for by Circles
• 401k with match
• Life insurance paid for by Circles
• Generous PTO policy - Accrue up to 15 days during your first year
• Paid holidays
• One paid day off per year to volunteer
• One floating holiday per year
• Access to discount programs
• Four-week paid sabbatical every five years
• HSA/FSA account eligibility
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities