What is the salary for this HVAC Tech Support (Remote - US) role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Jobgether.

Where is this HVAC Tech Support (Remote - US) position located?

This is an on-site position at Jobgether located in US, North America.

How do I apply for this HVAC Tech Support (Remote - US) job at Jobgether?

Click the 'Apply' button on this page to be redirected to Jobgether's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Jobgether is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Jobgether.

HVAC Tech Support (Remote - US)

Jobgether US 1 day ago

support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an HVAC Tech Support representative in the United States.

In this role, you will provide technical support to homeowners who have purchased HVAC products, assisting them with troubleshooting and product questions over the phone. You will leverage your HVAC expertise and communication skills to ensure customers receive accurate, timely, and friendly support. The position offers the opportunity to work remotely while contributing to the adoption of high-efficiency, all-electric HVAC solutions. You will collaborate with a team of customer support and technical professionals, document issues and solutions, and help improve the overall customer experience. This role is ideal for HVAC technicians seeking a rewarding desk-based position that allows them to apply their field knowledge in a new, impactful way.

Accountabilities:

Provide technical assistance and guidance to customers regarding HVAC products via phone and online support

Troubleshoot and resolve technical issues remotely, ensuring customer satisfaction

Communicate product information clearly and professionally, translating technical details for homeowners

Document support interactions, technical issues, and resolutions accurately

Collaborate with other support and technical team members to identify trends and recommend improvements

Maintain availability during scheduled hours and participate in periodic training or product refurbishment sessions

Follow company procedures and best practices to ensure consistent, high-quality service

Requirements:

Minimum of 5 years of experience as an HVAC technician

Strong written and verbal communication skills, with the ability to explain complex concepts simply

Proficient computer skills and typing speed of 40 WPM or higher

Ability to work in a fast-paced environment, multitasking and managing multiple responsibilities

Professional, positive, and friendly demeanor, with a focus on excellent customer experience

Self-starter with strong attention to detail and problem-solving capabilities

Home setup with high-speed internet, stable power supply, and a quiet workspace free from distractions

Flexibility to work scheduled hours, including occasional weekends, and willingness to travel for training

Benefits:

Competitive compensation based on experience

Group health insurance, health savings account, 401(k), paid time off, paid holidays, life insurance, and short-term disability

Paid educational and professional development training

All necessary computer equipment and tools provided

Remote work flexibility with structured schedule to ensure customer support coverage

Opportunities to contribute to meaningful sustainability initiatives through high-efficiency HVAC solutions

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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