Implementation Analyst
Position Details:
Job Title: Implementation Analyst
Duration: 1+ Year
Location: Highlands Ranch, CO
Description
Implementation Analyst (Project Manager)
Responsibilities
• Manage projects as directed in support of mandates, business initiatives and regular client facing projects.
• Provide implementation project management support to client institutions and processors to ensure customer expectations are exceeded.
• Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, and maintenance requests without customer impact.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support customer initiatives.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Represent customer system and operational requirements to internal organizations.
• Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal resources to ensure delivery on commitments.
• Report customer project accomplishments and deliverables to management weekly.
• Candidate must have 3-5 years of professional PM/implementation experience and excellent communication skills.
• Ideal candidate will also have payments industry experience.
Qualifications:
• Typically requires a minimum of 5-7 years experience in a customer support role in software, financial or information services.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent time management, organization, and planning skills are essential.
• Ability to comprehend and translate technical issues.
• Ability to synthesize technical information and apply to business solutions.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrated success in customer relationship management.
• Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong verbal, written, presentation and interpersonal skills are required.
• This position requires off-schedule work including evenings, weekends, and overnight installations in support of implementation activities.
Job Title: Implementation Analyst
Duration: 1+ Year
Location: Highlands Ranch, CO
Description
Implementation Analyst (Project Manager)
Responsibilities
• Manage projects as directed in support of mandates, business initiatives and regular client facing projects.
• Provide implementation project management support to client institutions and processors to ensure customer expectations are exceeded.
• Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, and maintenance requests without customer impact.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support customer initiatives.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Represent customer system and operational requirements to internal organizations.
• Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal resources to ensure delivery on commitments.
• Report customer project accomplishments and deliverables to management weekly.
Qualifications
Must Have:• Candidate must have 3-5 years of professional PM/implementation experience and excellent communication skills.
• Ideal candidate will also have payments industry experience.
Qualifications:
• Typically requires a minimum of 5-7 years experience in a customer support role in software, financial or information services.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent time management, organization, and planning skills are essential.
• Ability to comprehend and translate technical issues.
• Ability to synthesize technical information and apply to business solutions.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrated success in customer relationship management.
• Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong verbal, written, presentation and interpersonal skills are required.
• This position requires off-schedule work including evenings, weekends, and overnight installations in support of implementation activities.