Implementation Consultant

About Us 

Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world. 

Your Mission:
As an Implementation Consultant, you will work closely with our Customer Success team to ensure the successful deployment of our AML and fraud prevention solutions. Once contracts are signed, you will work closely with our clients to understand their specific needs, configure our solutions to meet those needs, and ensure a smooth and efficient implementation process. Your expertise will help clients transition seamlessly from initial setup to full operational use of our technology.

Fluency in Mandarin is required for this role.

Responsibilities:
Client Onboarding and Needs Assessment:

• Collaborate with clients to gather and analyse their requirements and business processes

• Understand the risks involved to the customer and Hawk for solutions proposed

• Conduct thorough needs assessments to understand clients' AML and fraud prevention needs

• Provide expert advice on best practices and optimal solution configurations

Solution Configuration and Deployment:

• Configure and customize our AML and fraud prevention solutions to align with client requirements

• Lead the technical deployment of our solutions, ensuring seamless integration with clients' existing systems and workflows

• Support customers in performing rigorous testing and troubleshooting to ensure solution functionality and performance

Training and Support:

• Develop and deliver comprehensive training sessions for clients’ teams to ensure they can effectively use our solutions

• Build out robust library of training material to support customer onboarding during implementation

• Serve as the primary point of contact for any implementation-related inquiries, issues & support

Project Management:

• Plan, coordinate, and manage implementation projects from start to finish

• Ensure projects are delivered on time, within scope, and within budget

• Maintain detailed project documentation and provide regular updates to stakeholders

• Structure, run and manage client implementation projects to quick, successful go-lives, by a combination of own hands-on implementation and project leadership post-sales

Collaboration and Feedback:

• Work closely with our Product Management and Development teams to provide client feedback and suggest improvements to our solutions

• Work closely with Customer Success team to run a streamlined implementation

• Participate in regular meetings to align on project progress and address any challenges

Your Profile:

• 4+ years of experience in Solution Consulting, Implementation Consulting/Engineering, Solution Architecture, Technical Product Management, or Customer Success in a B2B environment

• Bachelor's degree in engineering, computer science, information systems, or related fields.

• Prior experience in the banking or financial industry is essential.

• Ability to structure complex integration challenges and build productive relationships with internal and external stakeholders.

• Excellent communication, presentation, organization, and time management skills.

• Ability to prioritize, multitask, and excel in dynamic environments.

• Strong grasp of technological and business concepts.

• Experience with compliance, AML, and Fraud is highly advantageous.

• Able to speak and write fluently in Mandarin.