Implementation Consultant, Time & Attendance
Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 700 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
Within our Professional Services organization, we are looking for organized individuals that want to help carry out our mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.
As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper product configuration. Your primary objectives are to build the QGenda Time & Attendance / Compensation Management products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.
As a critical member of our organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer's “go live” expectations.
How You’ll Make an Impact
As an Implementation Consultant, you will be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and QGenda Support.
- Develop foundational technical knowledge of the QGenda platform by shadowing projects, receiving mentorship from senior team members, and owning the configuration of low-complexity projects
- Become familiar with the QGenda system by working on a variety of projects across multiple customer types
- Collaborate with Solution Architects and Senior ICs on implementations to gain an understanding of complex customer requirements and enterprise solution design
- Collaborate with Technical Specialists on implementations to facilitate efficient and standardized configuration of product building blocks
- Collaborate with Project Coordinators and Project Managers on implementations to communicate with customers, maintain project timelines, and mitigate project risks
- Combine logic-based reasoning skills with knowledge of the QGenda platform to consultatively gather customer requirements, and design and configure a solution to meet them
- Test the configured solution and troubleshoot to remove discrepancies between desired and actual functionality
- Analyze multiple possible configurations to select the optimal choice based on the following: best fit for the customer, valid interaction of features, and maintainability
- Utilize internal knowledge base platforms to learn configuration best practices and implement customer solutions accordingly
- Conduct trainings that enable the customer to effectively maximize their use of the product
- Validate the quality and cleanliness of the solution prior to handoff at project end, removing all components used as examples or for testing purposes
- Create robust documentation for each customer to transfer all maintenance knowledge to the respective TAM and CS teams
- Make all applicable updates in project management tools accurately and promptly (e.g., Salesforce, TaskRay, etc.)
- Leverage established internal resources for technical guidance and expertise (e.g., mentors/buddies, Office Hours, 1-on-1s, knowledge base documentation, etc.)
- Engage in client onsite activities during implementation with the aid of a supervising resource
- Communicate to colleagues, direct supervisor, and other leadership within expected, reasonable time frames
- Adhere to all company policies, QGenda workflows, and time-entry requirements
- Complete other duties as directed by a member of QGenda management/leadership
Who You Are
- Communicate technical information effectively and understandable to non-technical audiences
- Proactively identify and solve problems and then build sustainable solutions to prevent recurrence
- Manage a project, work to deadlines, and prioritize between competing demands
- Demonstrate personal drive to complete assigned action items and self-assign work as needed
- Demonstrate detail-oriented and organized skill set
- Experience utilizing Salesforce, or similar CRM software
- Proficiency in Google GSuite Products (Documents, Sheets, Slides)
- Ability to work in a team environment
Experience You Bring
- 1-3 years of professional experience
- Bachelor’s degree required
- Ability to travel for customer meetings, conferences, and other industry events
- Experience utilizing Salesforce or similar CRM software as well as Google Suite Products
- Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet
Not Required, but Nice to Have
- Engineering or other technical degree
- SaaS/Software technical configuration and implementation experience
- Experience/exposure to the healthcare and IT ecosystem
#LI-Hybrid
Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement
- 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.