Implementation Delivery Lead

ABOUT US 

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as an Implementation Delivery Lead. 

WHAT YOU’LL DO 

The Implementation Delivery Lead is responsible for helping bswift meet and exceed client expectations by supporting consumers with our best-in-class benefits administration software and services. This role provides leadership throughout the implementation process by serving as a technical expert, managing client expectations, and ensuring that all implementation workstreams are executed accurately and on time. 

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Client & Project Leadership 

• Serve as a bswift technical and subject matter expert in key meetings, including implementation status meetings and other client discussions throughout the implementation process. 

• Manage client expectations, anticipate issues, and communicate turnaround times with clear and reasonable delivery dates. 

• Consult clients on best practices and act as a subject matter expert for system and process changes needed to achieve project goals. 

• Research and recommend system enhancements based on client needs and assist with developing specifications alongside Product Managers and Developers. 

• Work closely with cross-functional teams to ensure timely and effective delivery of all services. 

• Stay current on industry trends and recommend enhancements to bswift’s client service approaches as needed. 

• Identify project risks and escalate appropriately to the Implementation Lead. 

Implementation Workstream Ownership 

Own multiple areas of an implementation, including but not limited to: 

• System configuration, testing, and auditing 

• COBRA and Direct Bill setup management 

• Communications 

• Vendor integrations 

• Data conversion 

• Payroll 

Team Coaching & Client Support 

• Coach Implementation Analysts on their deliverables to support team success. 

• Research, troubleshoot, and resolve client inquiries related to system or process gaps. 

WHAT YOU NEED TO SUCCEED (Required Education and Experience) 

• Bachelor’s degree in business administration or related field (required) 

• 3+ years of client relationship and implementation experience (preferably in benefits or healthcare) 

• Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries) and working knowledge of MS Office Suite 

• Strong written and verbal communication skills 

• Proven ability to build and maintain strong relationships with clients, brokers, and internal stakeholders 

• Ability to work independently and collaboratively 

• Strong problem-solving and analytical skills; ability to leverage data for strategy 

• Ability to make timely decisions in an ambiguous, fast-paced environment 

• Ability to quickly absorb and interpret complex subject material 

• High level of productivity, reliability, organization, accuracy, and thoroughness 

• Strong initiative, resourcefulness, and innovative approach to problem solving 

• Passion for teamwork and delivering exceptional client service 

• Willingness to travel as needed 

NICE TO HAVE (Preferred Education and Experience) 

• Experience with benefits administration systems 

• Prior mentorship or leadership experience 

• Experience with technical integrations or HRIS platforms 

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. 

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. 

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000-$85,000, exclusive of fringe benefits or potential bonuses.  If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!