Implementation Manager - FTC

Are you a fluent Mandarin and English speaking Implementation Manager who delivers customer focused solutions?

We are looking for an Implementation Manager to join us in our Singapore office on a fixed-term basis for 12 months. You will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above.

You will work closely with colleagues, clients and third parties (issuers, schemes, card bureaus and suppliers) to document and agree requirements, document proposed configuration to meet those requirements, identify ways to phase delivery to aid the client in realising revenue, configure our platform accordingly, assist in their integration using Thredd infrastructure and API’s and test cards and products to ensure they work as expected.

What you will be doing as an Implementation Manager 

• Building and managing relationships with all parties involved in implementation delivery
• Managing and delivering a portfolio of client projects and programmes
• Working with clients to capture requirements, identifying potential gaps and solutions, documenting these, producing product setup forms and ensuring they are reviewed and approved
• Guiding clients and managing expectations on delivery timescales (including options to phase delivery), potential common hold-ups and associated ways to mitigate them
• Providing guidance to clients and third parties on integration with us
• Configuring our platform in both test and production environments
• Performing final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues
• Providing a smooth and effective hand over to the Operations and Account Management functions post implementation
• Creating and maintain a Thredd implementation plan including milestones, tasks, responsibilities and dependencies
• Scheduling regular progress calls with clients and third parties
• Advising on impact of potential challenges and delays as well as offering workarounds
• Ensuring all documentation is produced is of a high quality
• Identifying and managing risks and issues, and delivering owned tasks and actions
• Liaising with product and technical teams, raising JIRA tickets as necessary
• Analysing and where necessary, escalating issues found during implementations to identify short-term fixes and long-term solutions
• Ensuring internal reporting systems are kept up to date
• Contributing to and delivering own internal continual improvement initiatives
• Maintaining internal documentation
• Acting as first line technical support and troubleshooting where issues are found
• Building deeper knowledge of the industry, business product and system capabilities

What you will bring to the Implementation Manager role

• Proven experience working in an Implementation role delivering customer focused solutions
• Fluent in both Mandarin and English
• Experience working in the payment industry and with card schemes would be desirable but not essential
• Proven project management skills
• Experience with JIRA and Salesforce – Desirable
• Strong communication skills with internal and external stakeholders
• Client facing and experience working with third-parties
• The ability to deliver multiple projects in parallel

Where you'll work 

Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

This Implementations Manager position requires you to be in the Singapore office minimum two days per week.

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client's growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling.

Diversity and Inclusion at Thredd

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.

Our Values

Our values-driven culture is what unites our teams globally and our teams is what drives our success; 

Here are what the values will mean for you in this Implementations Manager role;

• Own it and deliver – Taking responsibility for your own performance and being successful in your own role

• Collaborate purposefully – Building trusted relationships with colleagues, supporting activities and being successful together

• Think differently – Asking questions to check understanding and sharing your ideas to support continuous improvement

• Act courageously – Stepping out of your comfort zone and embracing change to help you learn and grow