Implementation Specialist
About Us!
Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.
Position Overview:
The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by ensuring a successful implementation for our clients.
Job Duties & Responsibilities:
- Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines.
- Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
- Ensures the completion of key milestones to achieve customer goals.
- Communicating with clients throughout the implementation process.
- Ensuring that the project team is aware of key deliverables and project milestones.
- Demonstrates well-rounded knowledge of Raptor products and training approaches.
- Manages complex implementations with small-market customers.
- Adheres to departmental process and procedure and maintains systems of record.
Qualifications:
- Bachelor’s degree in a Business related or technical field.
- 7+ years of experience in a technical implementation role in a SaaS organization.
- Organized, disciplined, but flexible independent professional with strong ability to task-switch and manage multiple competing projects.
- Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
- Strong communicator, personable and collaborative.
- Demonstrate maturity and acumen navigating business and professional environments.
- Comfortable working independently.
- Objective and goal-oriented professional who is used to achieving targets.
- Demonstrated experience in leading business process reviews, design reviews and change management with clients.
- Excellent hands-on skills with office productivity tools.
- Proven ability to learn and a strong desire to learn.
- Strong analytical and troubleshooting skills.
- Exceptional interpersonal skills and ability to explain software to non-technical users.
- The ability to travel up to 75% of the time.
- Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.
What's in it for you?
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You join the gold standard in school safety software.
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You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
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You will work with diverse teams made up of some of the best minds in the industry.
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You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
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You will have access to a robust benefits package that includes:
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Remote-first philosophy
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Flexible paid time off
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Paid parental leave
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11 Paid holidays per year
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Workplace flexibility
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Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
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401(k) employer contribution to help you plan for the future
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Company paid life insurance, STD, and LTD
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Pet insurance
Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.
If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.