Implementation Specialist III, Film & Television
About Us:
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.
Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.
The Opportunity - Film & Television Implementation Specialist III (Remote - USA / Canada)
Wrapbook is hiring an Implementation Specialist to onboard Film and TV clients onto our platform, ensuring a seamless transition from sales to their first payroll. In this role, you’ll take ownership of the entire onboarding process, fostering strong client relationships and ensuring Wrapbook is implemented effectively to meet their long-term business needs. Acting as the “quarterback,” you’ll collaborate with internal teams—including Labor Relations, Product, Operations, and Customer Success—to address each client’s unique requirements, from contract configuration, platform set up to hands-on training. After a smooth well-organized onboarding process, you’ll partner with the Customer Success Manager to execute the client’s first payroll seamlessly and transition them to ongoing support.
We’re seeking a highly organized, proactive individual who thrives in dynamic, collaborative environments. You excel at managing multiple projects simultaneously, solving complex problems, and delivering outstanding client experiences. Your ultimate goal is to ensure clients are onboarded efficiently, accurately, and positioned for long-term success with Wrapbook.
What you'll do:
Client Onboarding Program Management: Own the onboarding process from sales handoff to the client’s first payroll, ensuring clients are fully trained and equipped to use Wrapbook effectively.
Customer Communication: Serve as the client’s primary point of contact during onboarding, maintaining proactive, clear communication, setting expectations, and meeting deadlines.
Cross-Functional Collaboration: Work closely with internal teams—including Labor Relations, Product, Customer Success, and Operations—to ensure client setup is accurate and tailored to their needs.
Mapping current workflows to Wrapbook: Understand the competitive landscape and how other entertainment payroll providers software differ from Wrapbook. Explain to customers how to perform the same function with Wrapbook.
Platform Setup: Partner with internal teams to configure client contracts and platform settings to meet business requirements.
External Training & Enablement: Provide comprehensive training to clients on Wrapbook’s platform, bringing in subject matter experts as needed for additional guidance.
First Payroll Execution & Handover: Collaborate with the client and their Customer Success Manager to process the first payroll accurately and efficiently. Transition the client to ongoing support once onboarding is complete.
Documentation & Standardization: Develop and maintain standard operating procedures, checklists, milestones, and documentation to ensure consistency and efficiency in the onboarding process.
Escalation Management: Address critical issues promptly, ensuring timely resolution while maintaining a positive client experience.
Continuous Improvement: Collect client feedback during and after onboarding through surveys and other channels, sharing insights with relevant teams to refine processes and improve future experiences.
Additional Responsibilities: Take on other duties as assigned to support onboarding and client success initiatives.
What you'll have:
Bachelor’s degree or equivalent experience
Experience in Film and TV entertainment payroll onboarding and the ability to speak fluently to union and non-union workflows
Previous project management experience, with the ability to juggle multiple priorities
Excellent verbal, written, interpersonal, presentation, and organizational skills
Strategic thinker with adaptability to change and problem-solving expertise
Proficiency in tools like Google Suite, Zoom, Notion, Salesforce, and other collaboration platforms
Experience with the Wrapbook platform is a plus
Why Join Us
At Wrapbook, creativity meets technology — and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
Apply Now
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!
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