Implementation Support Specialist

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus):  

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 

The Implementation Support Specialist plays a key role in supporting the successful onboarding and configuration of customer accounts. This role works closely with Implementation Specialists and Project Managers to assist with system configuration, data setup, and technical support during the implementation lifecycle. The ideal candidate is detail-oriented, technically capable, and excels at collaboration and communication.

As an Implementation Specialist, you will:

• Support Implementation Specialists with customer account setup, system configuration, and data validation activities.
• Assist in configuring applications and ensuring setups align with defined implementation requirements.
• Perform basic SQL queries and data checks to support implementation and troubleshooting efforts.
• Help prepare and maintain implementation documentation, configuration checklists, and customer records.
• Collaborate with Implementation Specialists to identify and resolve configuration or data-related issues.
• Manage multiple tasks and priorities across concurrent implementation projects.
• Communicate clearly and effectively with internal teams to ensure smooth handoffs and issue resolution.
• Follow established implementation processes and contribute to continuous improvement of support workflows.
• Work independently on assigned tasks while contributing effectively as part of a broader implementation team.

Requirements

• Bachelor’s degree (or equivalent experience).
• Experience in software configuration, implementation support, or a related technical support role.
• Proficiency in Microsoft Excel applications and SQL database management systems.
• Strong analytical and problem-solving skills with close attention to detail.
• Ability to multitask effectively in a fast-paced environment.
• Ability to work independently as well as collaboratively within a team.
• Exceptional communication skills, both written and verbal.

Preferred Skills

• Familiarity with implementation or onboarding processes for software solutions.
• Experience working with project management or ticketing tools.
• Customer-focused mindset with the ability to support internal teams efficiently.

Benefits

• Company sponsored training, workshops, education, and team building.  
• The chance to make a genuine impact on the company’s growth. 
• Plenty of challenging work and the opportunity to stretch yourself. 
• Every day you’ll get to work with amazing talent in a fast-growing company that really values their people.
• Competitive salary based on experience
• PTO and Sick leaves
• In-Patient & Out-Patient Health insurance
• Provident fund and EOBI
• The work/life setup you need to be successful
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
• The opportunity to work with amazing talent in a fast-growing company that really values its team

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees