Inside Sales Representative
Job Title: Inside Sales Representative
Employment Type: Independent Contractor, Remote
Compensation: $1,700/month base + Sales Commission (OTE TBD)
Working Hours: Monday to Friday, 9 AM – 5 PM MT (some weekend and after-hours coverage may be required)
Location: LATAM
About Us
Our client is a growing roofing and home services company specializing in roofing, gutters, insulation, gutter protection, and repairs. We are scaling our sales operations and looking for a talented Inside Sales Representative to manage leads, re-engage dormant customers, and support our outside sales team to drive revenue and deliver exceptional customer service.
Role Overview
This hybrid Sales Development / Inside Sales role starts with re-engaging approximately 7,000 existing customers and transitions into full inside sales responsibilities, including lead qualification, appointment setting, pricing negotiation, and deal closure. You will work closely with our outside sales team to maintain continuity in the sales funnel, ensure smooth customer handoffs, and execute well-defined workflows using HubSpot CRM, JustCall VoIP, and AI tools.
Key Responsibilities:
Re-Engagement & Lead Management
Conduct outreach to dormant customers via phone, email, and SMS
Review customer history and service documentation (including Company Cam photos)
Identify upsell opportunities based on prior services and customer needs
Schedule consultations and book appointments using Arrivy scheduling system
Document all customer interactions, decision timelines, and follow-ups in HubSpot
Prioritize leads using CSM Audit dashboard for efficient pipeline management
Inside Sales Operations
Handle inbound customer calls (~120/month) and new lead inquiries from ads, referrals, and other channels
Qualify leads, generate sales deals, and coordinate logistics for outside sales visits
Collaborate with field sales reps to gather insights, objections, and customer preferences
Adjust and present pricing quotes, answer questions, and negotiate within set guidelines
Provide after-hours phone coverage (5:00 PM – 7:30 PM PST) and occasional weekend support during peak seasons
Team Collaboration & Reporting
Support a growing team of 4–6 outside sales reps with follow-ups, documentation, and administrative tasks
Report to leadership and execute established workflows rather than building processes from scratch
Utilize AI-generated call summaries to improve follow-ups and efficiency
Required Qualifications:
3+ years of proven track record in B2B/B2C sales, SDR, or customer support-to-sales transition
Experience in construction, home services, or roofing industries
Database management and lead re-engagement experience
Strong English communication skills (clear and professional over phone and written)
Detail-oriented with strong organizational and research skills
Technical literacy: HubSpot, VoIP systems, AI tools, and other SaaS platforms
Flexible and willing to occasionally work weekends or after-hours for peak lead coverage
Reliable home office setup with stable internet
Preferred Qualifications
Bilingual abilities (Spanish preferred)
Familiarity with quoting tools and contract negotiation processes
AI literacy to leverage technology for efficient sales execution
What We’re Looking For
Organized, proactive, and solution-focused
Customer-centric with consultative selling approach
Tech-savvy and comfortable using HubSpot, AI tools, and VoIP
Motivated by sales performance, commissions, and growth opportunities
Why You’ll Succeed Here
Clear, structured sales processes and workflows in place you’ll focus on execution
Extensive training and video resources to accelerate ramp-up
Supportive team environment with direct access to leadership
Opportunity to work with a growing customer base in the home services and roofing industry
Lucrative commission structure for motivated, high-performing sales professionals