Integration Associate
About PatientIQ
PatientIQ is a rapidly growing healthcare technology company dedicated to improving patient outcomes through smarter, data-driven care. We collaborate with healthcare providers, life sciences organizations, and research institutions to turn clinical insights into action. As we expand, we are investing in robust operational infrastructure to support consistent, predictable growth across the entire commercial organization.
Description
As an Integration Associate at PatientIQ you will be a valued member of the team who is primarily focused on building out integrations with new customers into the PatientIQ platform, establishing long-term customer relationships, and enabling our customers to be successful on the PatientIQ platform. This position requires a candidate who can work collaboratively with cross-functional teams and is experienced with HL7 Integrations and API development, as well as familiarity with FHIR protocols.
Role Responsibilities
- Work closely with clients and partners to identify integration requirements and establish design solutions that meet those requirements.
- Build, maintain, and test HL7 interfaces, RESTful APIs, and workflows that connect various healthcare systems and applications to PatientIQ.
- Manage a portfolio of customer integrations into the PatientIQ platform, including designing technical interface logic, process documentation and reporting on integration KPIs.
- Develop a trusted advisor relationship with customer technical project leads.
- Troubleshoot and resolve integration issues and provide technical support to customers regarding their integrations.
- Establish post-implementation adoption activities to closely monitor the functionality of the integrations and quickly resolve issues.
- Collaborate with Product and Engineering teams regarding customer feedback to shape our product roadmap regarding integrations.
- Serve as a customer advocate in driving industry best practices and the evolution of PatientIQ product and platform functionality.
Requirements
Ideal Qualifications
- 3+ years’ experience working in customer integrations and/or working on the frontlines in a customer-facing role.
- Experience in healthcare, including knowledge of HL7 v2, SMART on FHIR, and Electronic Health Records
- Experience managing multiple complex integration projects.
- Excellent written and oral communication skills.
- Strong analytical and reasoning skills.
- Experience working with various EHR vendors (Epic, Cerner, Athena, ModMed, etc.)
- Demonstrated self-directed ability to manage simultaneous, complex engagements with minimal supervision.
- Skilled in advising customers in product best practices and optimal technical solutions.
- BA/BS degree required, ideally in Computer Science, Mathematics, or other quantitative fields.
Nice to Haves
- Experience with data ingestion (web scrapes, S3/FTP sync, bespoke processes), transformations (Python, Perl) and interfaces (API, schema design, events, etc.)
- Experience with design, development, and deployment of data pipelines.
- Basic understanding of SQL and interacting with production software databases
Benefits
Why Work Here?
- Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
- We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
- True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
- Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
- World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
- Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.