IT Engineer Customer Infrastructure

1. Position Summary

The IT Engineer Customer Infrastructure serves as the primary interface between Local IT teams and Central IT Infrastructure, ensuring alignment, transparency, and the smooth execution of infrastructure‑related initiatives across all ContiTech locations. The role focuses heavily on coordinating and participating in infrastructure projects, driving local readiness, enabling technical execution, and ensuring adherence to global standards. In addition, the position provides expert support in Active Directory, server operations, and infrastructure management tools, with a foundational understanding of network technologies to support cross‑domain troubleshooting.

Additionally, the IT Engineer Customer Infrastructure is responsible for regular reporting activities, including preparation, consolidation, and communication of infrastructure metrics, migration status, compliance indicators, and operational performance, ensuring transparency toward both Local IT and central stakeholders.

2. Key Responsibilities

•   Act as a key member of a global infrastructure team, collaborating across regions, time zones, and organizational units.
• Serve as the primary interface between Local IT teams and Central IT Infrastructure, ensuring alignment, clarity, and efficient information flow.
•  Translate central infrastructure strategies, requirements, and technical standards into actionable steps for Local IT.
•  Represent Local IT needs, constraints, and risks to central teams, ensuring they are considered in global planning and execution.
•  Collect local constraints, risks, and dependencies and communicate them clearly to central teams.
• Support lifecycle management of servers and infrastructure services (updates, patching, decommissioning, compliance).

Project Coordination & Participation

• Coordinate and actively participate in infrastructure‑related projects, including migrations, tenant separation, server lifecycle activities, and platform transitions.
• Support project planning, readiness checks, execution monitoring, and post‑implementation validation.
• Ensure Local IT readiness and engagement for all project waves and milestones.
• Provide expert technical input during design, testing, and implementation phases.

Infrastructure Compliance & Audits

• Execute and support infrastructure and security audits across sites, ensuring compliance with global standards and processes.
• Collaborate with Local IT and Central Infrastructure to remediate deviations and implement corrective actions.
• Maintain proper documentation for audit trails, exceptions, and technical validations.

Local IT Enablement & Knowledge Sharing

• Train and guide Local IT resources on infrastructure best practices, operational standards, and required tools.
• Share updates, technical changes, and global guidelines to ensure consistent execution across all sites.
• Promote a culture of operational excellence and continuous improvement.

Independent Work & Self‑Responsibility

• Operate with a high degree of autonomy, taking responsibility for assigned locations, topics, and deliverables.
• Proactively identify issues, drive solutions, and ensure follow‑through without requiring close supervision.
• Manage time, priorities, and cross‑team communication independently within a global matrix environment.

Communication and Collaboration

• Communicate technical topics clearly and confidently to both IT and non‑IT audiences, adapting language and depth based on stakeholder needs.
• Provide structured, concise, and proactive updates to Local IT, Central IT Infrastructure and Project Management
• Escalate risks, issues, and capacity constraints early, ensuring transparency and enabling timely decision‑making.
• Translate central infrastructure guidelines, standards, and architectural directives into clear operational actions for Local IT teams.
• Drive clarity in complex or ambiguous situations by asking the right questions, validating assumptions, and documenting decisions.

Collaboration

• Work as part of a global infrastructure team, collaborating with peers and experts across regions, disciplines, and functional areas.
• Build strong working relationships with Local IT teams worldwide, acting as their trusted contact for infrastructure‑related topics.
• Collaborate closely with Central IT Infrastructure on design, planning, testing, and implementation of new services or changes.
• Actively contribute to cross‑team initiatives, workshops, and task forces aimed at improving tools, processes, and operational standards.
• Foster a collaboration culture by sharing knowledge, best practices, and lessons learned across the wider organization.

Independence & Self‑Responsibility

• Work independently, managing tasks, priorities, and stakeholder interactions with minimal supervision.
• Take full ownership of assigned infrastructure topics, project responsibilities, and communication flows.
• Demonstrate strong self‑organization, reliability, and accountability in a dynamic and fast‑moving global environment.

Qualifications

Qualifications & Experience

• Advanced knowledge of Active Directory, including OU structure, GPOs, account lifecycle, and permissions.
• Advanced understanding of Windows Server technologies, including roles, services, patching, and lifecycle management.
• Hands‑on expertise with infrastructure management tools (Ivanti, QIP, CMI, endpoint management, configuration tools).
• Basic understanding of network infrastructure, including VLANs, routing concepts, wireless, firewalls, and site connectivity basics.
• Experience with Project Management tools (e.g., JIRA).
• Experience in ITSM tools & processes
• Familiarity with global ContiTech infrastructure and operational standards.
• Experience supporting large‑scale migrations, separation programs, or infrastructure transformations.

Additional Information

At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

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