IT Helpdesk Engineer-Baghdad

•  Provision laptops installation, emails and domain configuration for new employees.
•  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•  Respond to queries either in person or over the phone.
•  Write training manuals.
•  Train computer users.
•  Maintain daily performance of computer systems.
•  Respond to email messages for customers seeking help.
•  Ask questions to determine nature of problem.
• .  Walk customer through problem-solving process.
•  Install, modify, and repair computer hardware and software.
•  Run diagnostic programs to resolve problems.
•  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
•  Install computer peripherals for users.
•  Follow up with customers to ensure issue has been resolved.
•  Gain feedback from customers about computer usage.
•  Run reports to determine malfunctions that continue to occur.

Qualifications

•  Bachelor’s degree in ( Computer Engineering,Network Engineering, Software Engineering).
•  Arabic and English (Reading and Writing).
•  Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Minimum 2-years expertise in IT Field.

Additional Information

We would like to inform you that we would contact you within 30 days if your CV matched to job requirements.

About the Company

We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we’ve built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies upon the service that we provide