HelpDesk Engineer

ISsoft Solutions is looking for a HelpDesk Engineer to join our team in Batumi on a part-time basis. This role is a great fit for a technical problem-solver, who enjoys fixing things and wants to grow with a team. There's a potential for this position to turn into a full-time role. While some tasks can be done remotely, you'll need to be ready to come to the office to resolve technical issues and hardware problems on-site. Our office is located at Parnavaz Mepe Street, 60.

What You'll Do

• PC administration: installation and reinstallation of Windows and applications;
• Network setup on computers, Wi-Fi configuration, Ethernet cabling, UTP cable crimping, RJ45 socket wiring;
• PC hardware maintenance (replacing power supply units, memory, HDD/SSD, CPU thermal paste, fans, etc.);
• Diagnosing software and hardware issues;
• Assisting with office maintenance;

Job Requirements

• Knowledge of software (installation and configuration, proficiency in basic office applications at an advanced user level);
• Knowledge of PC hardware (repair and assembly, replacement of components);
• English proficiency - from Intermediate level;
• Knowledge of Russian;
• Secondary specialized or higher technical education (final-year students are also considered);

Nice to Have:

• Experience with Linux and (or) MacOS;
• Previous experience in a similar technical support or helpdesk role;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Internal startup incubator;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.