As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure, ensuring that our distributed fulfillment network and internal SaaS operations run with 99.9% reliability. You will lead the strategy, implementation, and maintenance of our corporate IT environment, security protocols, and cloud-based systems. This is a hands-on leadership role designed for someone who thrives in a fast-paced environment and is passionate about scaling technology to meet the demands of modern e-commerce.
Key Responsibilities
- Infrastructure Management: Oversee the design and health of all internal IT systems, including networking, cloud environments (AWS), and hardware procurement.
- Security & Compliance: Implement and maintain rigorous cybersecurity frameworks (PCI compliance) to protect sensitive merchant and logistics data.
- SaaS Administration: Manage the company’s internal software stack (Slack, Jira, Salesforce, Google Workspace) to ensure seamless cross-departmental collaboration.
- Network Optimization: Support the IT needs of a distributed network model, ensuring reliable connectivity and data flow between Cahoot and its fulfillment partners.
- Vendor Management: Negotiate and manage relationships with hardware and software vendors to ensure cost-efficient scaling.
- Service Desk Leadership: Establish and maintain internal SLAs for IT support, providing high-level troubleshooting for both local and remote employees.
- Disaster Recovery: Develop and test robust backup and disaster recovery plans to ensure business continuity in a 24/7 logistics environment.
Qualifications
- Experience: 5+ years in IT Operations, preferably within a SaaS or high-growth technology company. Proven experience architecting and managing scalable cloud infrastructure within AWS
- Technical Proficiency: Deep knowledge of cloud infrastructure, virtualization, and enterprise-grade networking.
- Security Mindset: Proven experience managing data security protocols and compliance audits.
- Problem Solver: Ability to diagnose complex system issues and implement long-term scalable solutions rather than "quick fixes."
- Communication: Exceptional ability to translate technical concepts for non-technical stakeholders.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Additional Information
We are easily accessible by public transportation and conveniently located within a 5-minute drive from the Bridgeport Metro-North train station.
We have a demanding hiring process that includes skill assessments, a practical assignment, a background check and live video interview to help ensure that the company culture is a good fit for any new team members.
Fast-paced environment with competing priorities.
A snack filled kitchen and fridge + free lunch Fridays + monthly company happy hours + quarterly company family outings!
Fun, energetic and highly driven colleagues.
Only direct applicants need apply. No recruiters please.