IT SaaS Operations Engineer - India
About Turing
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelerates frontier research with high-quality data, specialized talent, and training pipelines that advance thinking, reasoning, coding, multimodality, and STEM. For enterprises, Turing builds proprietary intelligence systems that integrate AI into mission-critical workflows, unlock transformative outcomes, and drive lasting competitive advantage.
Recognized by Forbes, The Information, and Fast Company among the world’s top innovators, Turing’s leadership team includes AI technologists from Meta, Google, Microsoft, Apple, Amazon, McKinsey, Bain, Stanford, Caltech, and MIT. Learn more at www.turing.com
About the Role:
We’re looking for a highly skilled IT L3 Engineer with deep expertise in SaaS Operations (SaaSOps) to help manage and optimize our growing portfolio of cloud-based business applications. This role focuses on license management, cost optimization, vendor governance, and ensuring seamless SaaS operations across the organization. You’ll serve as a technical and strategic escalation point, working closely with IT, Finance, and Security to ensure that all SaaS applications remain secure, cost-effective, and aligned with business goals.
Responsibilities:
- Act as the L3 escalation point for all SaaS and application-related technical issues.
- Manage the entire SaaS application lifecycle, including onboarding, configuration, access management, renewals, and deprovisioning.
- Oversee license allocation, utilization tracking, and optimization across tools such as Google Workspace, Okta, Slack, Zoom, Atlassian Suite, and Notion.
- Build and maintain operational dashboards and reports to provide visibility into key SaaS metrics track license usage, renewal dates, and spend analytics.
- Collaborate with Finance to monitor SaaS spend, forecast renewals, and negotiate license adjustments or cost-saving opportunities.
- Partner with Security and Compliance teams to ensure access governance, SSO enforcement, and MFA compliance across all SaaS platforms.
- Manage user access provisioning and deprovisioning using IdPs such as Okta or Google Identity.
- Conduct regular audits of SaaS systems to maintain security posture, license accuracy, and operational hygiene.
- Evaluate and recommend new SaaS applications based on business needs and ROI analysis.
- Maintain vendor documentation, license inventories, and process documentation for renewals and compliance tracking.
- Collaborate with stakeholders across departments to improve visibility and control over SaaS adoption and usage.
- Provide Tier 3 technical support for complex SaaS configuration or integration issues.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
- 5+ years of experience in IT Operations or SaaSOps, managing SaaS platforms in a modern enterprise environment.
- Hands-on experience with:
- SaaS Platforms: Google Workspace, GitHub, Okta, Slack, Zoom, Atlassian Suite, etc.
- SaaS Management: License tracking, spend optimization, and vendor relationship management
- Identity Providers (IdPs): Okta, Google Identity
- Strong understanding of license utilization metrics, cost analysis, and SaaS governance frameworks.
- Proven experience implementing and maintaining SSO, MFA, and Zero Trust across SaaS tools.
- Familiarity with ITIL and ITSM frameworks for incident, change, and asset management.
- Excellent data-driven decision-making, reporting, and documentation skills.
- Strong collaboration skills — able to work closely with IT, Security, Finance, and Procurement teams.
- Proactive, detail-oriented, and capable of driving continuous improvement in SaaS management practices.
Values:
- We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value.
- We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection
- We are Al forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity.
Advantages of joining Turing:
- Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
- Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
- Competitive compensation
- Flexible working hours
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
For applicants from the European Union, please review Turing's GDPR notice here.