IT Service Desk Associate (Office-Based)

At Zego, we know that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn't take into account how well you actually drive. 

That’s why, since 2016, we’ve been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do.

We’ve sold tens of millions of policies so far, and raised over $200 million in funding. And we’re only just getting started.

Overview of our Tech Team

Zego puts technology first in its mission to define the future of the insurance industry. By focusing on our customers' needs we're building the flexible and sustainable insurance products and services that they deserve. And we do that by empowering a diverse, resourceful, and creative team that thrive on challenge and innovation.

Purpose of the Role

• You will play a key role in supporting the Zego IT infrastructure & users both at the London office and via the helpdesk. 
• You will ensure Zego employees and visitors have an amazing IT experience at our London office.
• You will provide outstanding Level 1 support via the helpdesk and in person.
• You will drive equipment procurement, provisioning and logistics.
• You will create a seamless onboarding experience for new starters.

Key responsibilities

• Provide comprehensive helpdesk support, assisting colleagues with troubleshooting IT issues and resolving technical problems.
• Escalate complex or unresolved issues from the helpdesk to Level 2 or Senior Engineers in a timely and accurate manner.
• Deliver on-site technical support, including equipment setup, configuration, maintenance, and upgrades to ensure optimal performance.
• Play a key role in assisting the Zego Events Team by providing technical assistance and support for internal and external events.
• Conduct IT inductions for new employees, guiding them through the company's IT systems, InfoSec policies and procedures.
• Manage the procurement, provisioning, deprovisioning and logistics of IT equipment and users, including Macs, iPhones, iPads and Zoom room equipment.
• Responsible for physical meeting room maintenance and providing rapid on-site support as required.
• Ensure employees have the necessary tools and resources to perform their roles effectively.
• Support audits by providing relevant IT documentation, reports, and access to systems as required.
• Contribute to the creation and maintenance of runbooks and knowledge-base articles, documenting processes and solutions for future reference.

What you will need to be successful:

• You will understand that excellent service delivery allows employees to perform at their best. 
• You will possess excellent stakeholder management and technical skills and will work both independently and collaboratively with the TechOps team to optimise IT processes and enhance efficiency.
• You are required to work full-time, five days a week, from our London office. Our office is conveniently located near Monument underground station, providing easy access to various transportation links across the city.

What you bring to the Team

• The ability to effectively manage workload, prioritise tasks based on urgency and importance, and consistently deliver results within deadlines.
• A keen eye for detail and capable of producing high-quality documentation that is accurate, clear, and well-organised.
• Excellent written and verbal communication skills in English, enabling clear and effective interaction with colleagues, suppliers and stakeholders.
• A genuine interest in technology and stays up-to-date with emerging trends and developments.
• Consistently puts the customer's needs first and strives to provide exceptional service and support
• Proven experience in Workplace IT support. While not essential, any familiarity with Google Workspace, Okta, and AI or automation tools is a significant plus.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. 

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter. 

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. While some of our team choose to come into our central London office once a week, we’re flexible - some people prefer being in once a month or even quarterly. It’s all about finding the right balance between collaborative face time and focused home-working, so we can achieve great results while maintaining a healthy work-life balance.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that’s just for starters! 

There’s more to Zego than just a job - Check out our blog for insights, stories, and more.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.