IT Support Analyst
This is a great opportunity for a recent graduate who is seeking an opportunity to kick-start their career in Information Technology!
This position will be based in-office at our headquarters in Stamford, CT.
About The Lockwood Group: We are The Lockwood Group™—a healthcare services platform built for today’s complex, fast-moving life sciences landscape. Our organization offers a comprehensive suite of capabilities, bringing best-in-class expertise in medical communications, education, animation and visualization, regulatory and clinical consulting, and market access. Powered by our network of specialized companies — we deliver science-first, insight-driven solutions that help innovators accelerate readiness, engage stakeholders, and drive impact—seamlessly, strategically, and collaboratively. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, are more responsive to our clients, wherever and whenever they do business.
Summary: The IT Support Analyst provides front-line technical support to end users, ensuring reliable operation of computers, software, and network systems. This role is ideal for a recent graduate with a degree in Information Technology who is eager to gain hands-on experience, grow technical skills, and build a career in IT.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and basic network issues (in-person, phone, and ticketing system).
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
- Assist with user account setup, password resets, and access management (e.g., Active Directory, email systems).
- Install, configure, and maintain operating systems, applications, and updates.
- Document incidents, solutions, and procedures in the IT ticketing system.
- Escalate unresolved issues to senior IT staff as needed.
- Assist with onboarding/offboarding of employees, including equipment setup and access provisioning.
- Follow IT policies, security standards, and best practices.
- Support basic networking tasks (Wi-Fi connectivity, VPN issues, cable checks).
- Participate in IT projects and continuous improvement initiatives.
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent technical education) required.
Professional Skills and Requirements:
- Basic understanding of Windows and macOS operating systems.
- Basic knowledge of Active Directory and Microsoft 365.
- Familiarity with common IT concepts (hardware, software, networking fundamentals).
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to learn quickly and work independently or as part of a team.