IT Support Engineer

• First/Second line IT support for company internal users and contractors.
• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
• Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
• Physical network related tasks (patching, device installation, ports assignment, cabling).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Providing IT assets management according to internal procedures;
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
• Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
• Provisioning system updates and deployments according to respective internal procedures;
• User request fulfilment according to established SLAs.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
• Logistics, manage inventory and equipment between locations.

Qualifications

• Secondary (higher, special etc.) education.
• Excellent fluent written and spoken Armenian and English.
• Good communication and presentation skills
• Ability to create structured documentation
• Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
• Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• At least 2 year experience in supporting user IT devices hardware and software.
• Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred.
• Enterprise employment experience preferred.

Additional Information

• Health insurance;
• Outstanding experience in an international environment;
• Excellent working environment including gym and canteen;
• Privilege card; 

If you are interested, please apply by adding your CV and Motivation letter in English.