IT Support Engineer

 IT Support Engineer  

• Are you curious, excited by experimentation and always looking to innovate? 

• Do you want to work in embedded payments where you can keep learning and developing whilst getting hands-on experience? 

• Do you want to have the opportunity to play an important role in a rapidly growing and exciting Fintech business?  

If so, we would love to connect and collaborate!  

We want to hire ambitious, and value-adding talent into Modulr, one of the fastest growing payments businesses in the UK and Europe. Modulr is experiencing significant growth, and in this role you will work in a cross-functional team who are asked to solve a problem, rather than be handed a task to do. This is an excellent opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will have great opportunities to work on challenging problems. 

About us 

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.   

We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We have two routes to market. Our Core Business Payments product allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS to automate payments. Our Vertical Solutions targets a growing range of industry verticals which directly connect their IT platforms to our APIs and webhooks. We solve complex payment problems for hundreds of clients in a range of industries, including Travel, Lending, Wage Advance, and Investment & Wealth.   

We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.   

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.   

Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Highland Europe.   

Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai.  

Modulr values 

• Building the extraordinary; going that extra mile. 

• Owning the opportunity; be passionate and proud of the time you invest. 

• Move at pace; reach goals faster whilst supported on your career journey. 

• Achieve it together, working collaboratively and being a Modulite.  

Summary 

The IT Support Engineer will provide technical assistance to employees by diagnosing, troubleshooting, and resolving hardware, software, and network issues. The role includes managing IT tickets, maintaining systems and equipment, supporting onboarding setups, and ensuring smooth day-to-day IT operations. The ideal candidate is proactive, customer-focused, and able to resolve issues efficiently while adhering to IT policies and security standards.  

Specific duties  

• Provide timely technical support for hardware, software, and network issues. 

• Troubleshoot laptops, desktops, printers, and peripheral devices. 

• Install, configure, and upgrade operating systems and approved applications. 

• Manage IT helpdesk tickets and ensure issues are resolved within SLA. 

• Set up and configure new employee devices, email accounts, and access permissions. 

• Maintain inventory of IT equipment and ensure timely procurement or replacement. 

• Support video conferencing tools, VPN access, and remote working setups. 

• Ensure adherence to IT security policies and report any identified risks. 

• Assist with user onboarding and offboarding, including system access management. 

• Coordinate with external vendors for repairs, AMC support, and escalations. 

• Maintain documentation of IT processes, configurations, and troubleshooting steps. 

• Support network troubleshooting and basic server maintenance under guidance.  

About you  

• You have 2–4 years of experience in IT support or a similar technical role. 

• You possess strong troubleshooting skills across hardware, software, and basic networking. 

• You are proactive, solution-oriented, and comfortable working in a fast-paced environment. 

• You communicate clearly and patiently with users of all technical levels. 

• You are well-organised and can manage multiple support requests simultaneously. 

• You follow processes diligently and maintain accurate IT documentation. 

• You understand the importance of IT security and handle data responsibly. 

• You’re a team player who collaborates well with colleagues and external vendors. 

• You take ownership of issues, follow through until resolution, and are eager to learn and grow.  

ModInclusion 

At Modulr, we are working hard to build a more positive diverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in the Modulr team, it’s also the right thing to do for our business, the community we operate in and attracting future talent. As part of our approach, we actively welcome applications from candidates with diverse backgrounds.