The IT team is looking for his new IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers in our Toulouse Office. Among this local perimeter, the IT Support Specialist will contribute with all the team, based in France on improving our overall IT. She/He will have to deliver on projects with the team on some topics.
🔥 Your mission:
Handle the support Level 1 and 2 for all Toulouse users
be the 1st point of contact for all IT requests in our Toulouse offices
handle users’ problems with their licences and accesses
supply teammates with small IT equipment (keyboards, mice, headsets…)
perform an advanced diagnostic on network issues and take any action necessary to resolve it permanently
Take care of all Swilers in Toulouse
Prepare and animate all IT onboardings and offboardings (hardware, software and accesses)
Train our users to better use collaboration, communication and productivity tools
Keep in touch with our key stakeholders team on a regular basis to incorporate their feedbacks into our backlog of projects and actions
Maintain in good and operational state all IT equipments at the office
regularly check the status of meeting rooms, network, wifi, printers…
Maintain and update the hardware inventory (laptop, accessories, spares)
Create and update support procedure documentation
when a new problem occurs, take the time to document how you resolved it
document the setup and configuration of the different equipments so that any other member of the IT team can contribute to problem solving
document the result of POCs you created to keep a record of what’s already been tried
Regularly perform root cause analysis on laptops, routers, or software solutions for frequent incidents and identify some patches to avoid new attempt, reduce the occurence or find workaround to fix it more rapidly.
Deliver on the IT roadmap and on various IT projects (as various as handling the acquisition/rework of a new floor for our offices, setup of new IT solutions, updating OS version, migrating content form one platform to another, installing and setting up a new sound system, creating user trainings, replacing part of our mobile force, integrate new tools or automate recurring tasks or workflows…)
👨🏼🔬👩🏼🔬 Our perfect candidate :
Confirmed: at least 2 years of experience in the IT field
You’ve already setup a meeting room from scratch, or a server handpicking the relevant components, or created an enterprise network from top to bottom
Autonomous and problem solver: you are not afraid of testing new things and eager to learn deeply the technical aspects behind every topics
Precise and well organized: you ensure an accurate asset management and have a proper sense of priorities.
A people-person: you’ll be the first contact for all Swilers in Toulouse and will have to collaborate with many people, including the rest of IT team, who you can always collaborate with.
Technical and passionate: you aim to understand the root cause of the situation you encounter. You are motivated to discover and learn new technologies, and you are not afraid of doing things, experiment and test.
Professional English mandatory
On-site position in Toulouse
📓 One thing worth to be mentioned
We welcome individuals with entrepreneurial backgrounds as well as those from established organizations. At Swile, we believe that delivering impactful products requires engineers to understand the needs of users and clients as well as the code itself.
What’s in it for you ?
An opportunity to integrate a dynamic team of talented engineers.
A collaborative work environment that values innovation and creativity.
Competitive salary and benefits package.
Professional development and career growth opportunities.
💻 Our stack:
Offices in Brazil and France
Laptop PC & Mac (1000 laptops + 250 smartphones)
SaaS: Google Workspace, Slack, Notion, Siit…
