IT Support Specialist
Overview
We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.
Core Responsibilities
Infrastructure & Network
- Monitor and support network and infrastructure stability.
- Coordinate with Lanworks on firewall and server issues.
- Escalate complex incidents as needed.
Server & Systems
- Support Domain Controller administration.
- Maintain File Server, Database Server, and Remote Desktop systems.
- Perform routine system monitoring and maintenance.
Microsoft 365 & Collaboration
- Manage Microsoft 365 users, licenses, and SharePoint access.
- Coordinate licensing requests with IT Weapons Inc.
Applications & Internal Systems
- Provide daily support for MedaPlus and Bos+.
- Troubleshoot C# and legacy Visual FoxPro components.
- Resolve production issues during business hours.
Telecommunications & Office Systems
- Support telecom systems and office hardware.
- Coordinate printer and fax services with vendors.
Technical Support
- Provide user support for hardware, software, and internet issues.
- Escalate high-impact issues when necessary.
IT Onboarding & Offboarding
- Execute setup and removal of user accounts, devices, and access.
- Follow documented security procedures.
Requirements
Required Qualifications
- 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
- Strong experience in:
- Network and server administration
- Virtualized server environments
- Microsoft 365 administration
- Firewall and security support
- Coding and programming experience, including C#, with ability to troubleshoot production environments.
- Experience supporting legacy systems in live environments.
- Strong coordination experience working with external IT vendors.
- Fluent in spoken and written English with clear communication skills.
- Strong troubleshooting mindset with the ability to respond quickly to operational issues.
Benefits
- Opportunities for growth and advancement
- Competitive compensation package, including HMO
- Paid time off, including US holidays and vacation
- Full-time (40 hours per week)
- Remote (Philippines-based)