Italian Speaking Customer Service for Banking industry

Mercier Consultancy is seeking a skilled Italian Speaking Customer Service Representative to join our Client's Banking Division. In this crucial role, you will provide top-tier support to our Italian-speaking clients, assisting them with various banking products and services while ensuring a seamless customer experience.

Your fluency in Italian will be essential as you handle inquiries related to account management, loan applications, financial products, and transactions. You will play a vital role in maintaining client satisfaction and trust in our banking services.

Responsibilities

• Deliver high-quality customer service in Italian via phone, email, and chat regarding banking services
• Assist clients with inquiries related to account balances, transactions, and financial products
• Help customers with online banking setup and troubleshooting
• Document customer interactions and inquiries accurately in our CRM system
• Collaborate with banking teams to resolve complex queries and provide accurate information
• Gather feedback from clients to enhance the quality of our banking services
• Stay informed about banking regulations and new services offered

Requirements

• Fluency in Italian and English, with strong communication skills
• Excellent customer service abilities, with an emphasis on problem-solving
• Experience in customer service, particularly within the banking or finance sector, is preferred
• Able to effectively manage multiple customer inquiries in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine interest in the banking industry and helping clients achieve their financial goals
• Familiarity with banking software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...