Italian Speaking Customer Service for Logistics Company - Work in Greece

Mercier Consultancy Bulgaria is excited to offer a position for an Italian Speaking Customer Service Agent within our Logistics Company team, based in beautiful Greece. In this critical role, you will provide exceptional support to our Italian-speaking customers in the logistics and transportation sector. Your responsibilities will include managing inquiries related to shipments, tracking deliveries, and addressing customer concerns effectively. If you have a passion for logistics, strong communication skills, and enjoy working in a vibrant environment, we invite you to join our team!

Responsibilities

• Deliver high-quality customer service in Italian for inquiries related to logistics and transportation services.
• Assist customers with shipment tracking, delivery schedules, and logistics solutions.
• Resolve customer complaints and issues promptly and professionally.
• Document customer interactions accurately for effective follow-up.
• Collaborate with logistics and operations teams to ensure customer needs are met.
• Stay updated on company services, policies, and industry trends to provide accurate information.
• Gather customer feedback to contribute to service improvement initiatives.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, particularly in logistics or transportation is preferred.
• Strong communication and interpersonal skills focused on providing excellent customer care.
• Detail-oriented with strong problem-solving abilities.
• Ability to manage multiple inquiries and tasks efficiently.
• Familiarity with customer service software or CRM systems is a plus.
• Willingness to work flexible hours, including weekends and holidays, if required.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...