Italian Speaking Customer Service for FinTech Company - Work In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a dynamic FinTech company based in Greece. This position is perfect for individuals who are passionate about the financial technology sector and are eager to provide exceptional service. As a customer service representative, you will assist clients with their inquiries and support them in navigating financial products and services in Italian.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Italian.
• Provide clear and accurate information to customers regarding account setups, transactions, and financial services.
• Assist with troubleshooting account-related issues and guide customers through the resolution process.
• Resolve customer complaints and inquiries with professionalism, aiming for high customer satisfaction.
• Document customer interactions and transactions accurately in the CRM system for tracking and follow-up.
• Collaborate with technical departments to address any issues impacting customer experience.
• Stay informed about industry trends and updates to provide valuable insights to customers.

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, ideally in the FinTech or financial services industry.
• Exceptional communication skills with the ability to simplify complex information for customers.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work under pressure and manage multiple inquiries effectively.
• Familiarity with customer relationship management (CRM) systems and basic financial concepts.
• Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...