Italian Speaking Customer Service Telecommunications Company - Work In Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives at a leading telecommunications company, with the workplace located in beautiful Greece. This role is perfect for individuals who are passionate about technology and communication and are eager to provide top-notch support to customers in Italian.

Key Responsibilities

• Handle customer inquiries related to telecommunications products, services, and technical support via phone, email, and chat in Italian.
• Provide detailed information about services, plans, and troubleshooting procedures.
• Assist customers with account management, bill inquiries, and service changes.
• Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
• Document all interactions accurately in the CRM system for monitoring and follow-up.
• Collaborate with technical teams to resolve complex customer inquiries and enhance service delivery.
• Stay informed about the latest telecommunications trends and company updates to provide relevant assistance.

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service, preferably within the telecommunications industry.
• Strong communication skills and the ability to explain technical information clearly.
• Excellent problem-solving abilities and a commitment to customer satisfaction.
• Aptitude for managing multiple inquiries effectively in a fast-paced environment.
• Familiarity with CRM software and customer service tools is desired.
• Willingness to work flexible hours, including evenings and weekends if necessary, and to relocate to Greece.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...