Job ID #31857: Admissions Counsellor

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31857: Admissions Counsellor
• Union: CUPE 5167 Lodges
• Job Description ID #: 114
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city
  by 4:00 p.m. on April 1, 2026.
• Vacancy type: This posting is for an existing vacancy. 
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.

We are looking for high performing public servants who are interested in experiencing a challenging, rewarding, enjoyable, and fulfilling career. The successful candidate will demonstrate an ability to provide excellent client service in a respectful, courageous, empathetic, just and ethical manner. Your ability to set and achieve personal goals, professional goals and contribute to the goals of the organization will result in high job satisfaction.

SUMMARY OF DUTIES

Reports to Director of Nursing Services.  Facilitates admissions to Macassa Lodge through Ontario Health at Home.  Coordinates bed management (admissions, transfers, discharges), answers inquiries and provides tours.

GENERAL DUTIES

Reviews Ontario Health at Home documentation to determine acceptability to Macassa Lodge waiting list in consultation with members of the Admissions, Discharge & Transfer Committee.

In conjunction with the Nursing leadership team develops strategies to maintain budgeted occupancy and maximize preferred accommodation revenue.

Provides information, and support to prospective and existing residents and their families.

Conducts tours of the home to prospective resident and their families, as well as to community stakeholders

Initiates and / or completes all documentation pertaining to an admission to the Long Term Care Home.

Ensures new residents and their family are provided with the information legislated by the Ministry, Long Term Care (MTLC) as well as required Corporate and Home policies.

Establishes and maintains a system for managing the waiting list data as well as statistics relevant to the waiting list and levels of activity.

In consultation with the Nursing Leadership team, revises procedures and makes recommendations regarding changes to procedures related to the admissions process.

Compiles an admission history based on clinical documents and personal interviews with prospective residents on the Point Click Care/RAI MDS resident electronic document system. Updates information on data system as resident status changes.

Manages bed vacancy within the Long Term Care Home in consultation with the Nursing Leadership Team.

Provides pre-admission communication between the facility, families and community health professionals.

Compiles statistics related to admissions, discharges, transfers, occupancy, turnover, and vacant room timelines.

Ensures confidentiality of information received while ensuring that all departments are provided with admission data relevant to their functioning.

Prepares and distributes the minutes from the Admission, Discharge and Transfer meeting.

Provides support to residents and their families during and after their admission for the duration of time they reside in the Long Term Care Home.

Participates in continuous quality improvement projects and participates in the Accreditation process.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the job.

QUALIFICATIONS

1. University degree in Health, Social Services or Gerontology or a College Diploma in Health or Social Welfare with previous relevant work experience in geriatrics.
2. Previous experience working with older adults in a long-term care setting or a community setting.
3. Experience and competency in conducting assessments, consultations and counselling with individuals, families, and groups.
4. Demonstrated ability in interviewing skills, flexibility in adapting to change, interpersonal relationships and case management.
5. Demonstrated ability to work independently with little supervision and in relating with a multi-disciplinary team.
6. Excellent written and verbal communication skills with demonstrated ability to work with peers, residents, families and community members.
7. Working knowledge of computer software applications (Windows Microsoft Outlook, RAI MDS and Point Click Care, Health Partner Gateway Portal).
8. Knowledge of marketing practices related to promotion and service delivery.
9. Flexible work environment with potential for evening and weekend work           
   

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.