Jr. IT Engineer

Responsibilities:

• Provide technical assistance, advice, and training to users, resolve issues at the tier one level, and escalate issues to the appropriate escalation team.
• Install, configure, and provision computer hardware, software, and peripherals.
• Oversee deployment and maintenance of IT systems, ensuring optimal and reliable operations.
• Manage and maintain company IT assets and systemic inventory.
• Administer corporate telecom/network systems, including topology, configuration, design, and security.
• Research and recommend technologies and best practices approaches for our environment.
• Assist with Global IT and Security projects.
• Maintain essential IT operations, including operating systems, security tools, VPN gateways, email systems, laptops, desktops, software, and hardware.
• Procure and manage devices, including laptops and other IT assets.
• Handle IT asset allocations at the time of joinings and exits, both virtually and in-person.
• Create, manage, and deactivate email IDs, user accounts, Office Automation and Security tools.
• Monitor system performance and troubleshoot hardware and software issues.
• Lead IT helpdesk to support employees, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions.
• Maintain, repair, and upgrade systems and processes, including hardware and software programs

Qualifications

Skills and Qualification Requirements:

• Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field.
• 2+ years of relevant experience in IT systems, network administration, and related technologies.
• Proficiency with firewalls, SDN, and network routing.
• Advanced knowledge of network technology and security principles.
• Advanced knowledge of SSO, MDM, and system provisioning in Windows, Mac, and Linux systems.
• Advanced knowledge in managing cloud IT services and security.
• Strong knowledge of systems and networking, and the ability to effectively use computerised solutions.
• Working knowledge of Windows, Linux, and Mac operating systems.
• Solid knowledge of best practices in IT administration, system vulnerabilities, and security.
• Ability to think critically, analyse root causes, diagnose problems, and provide solutions
• Excellent written and verbal communication skills in English.
• Ability to work independently and take end-to-end accountability for employee IT issues.
• Should be flexible with work from office

Office Address: Plot no 18 4th floor sector 44 Gurgaon 122003. India

Additional Information

• Annual performance Bonus
• IT Asset provided
• 5 Days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Health Insurance
• Our business is globally established and successful, offering stability and security to our Team Members

Interview Process

30 min Aptitude Test
Remote video technical Round 1 interview  for 30 mins
Remote video technical Round 2 interview  for 30 mins
Pre-offer call with Talent Acquisition Team

About the Company

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai and Delhi, India providing business and technical expertise to the global online and mobile gaming industry.
Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products that offer entertainment to millions of users globally and elevate their experience to new heights.