Key Account Management (B2B)
As an Account Management Associate, you’ll help your book of clients to access the full suite of research solutions Third Bridge offers. You will proactively contact investment professionals and/or consultants within our client base on a day-to-day basis, building rapport and credibility to drive end-users towards our services.
With training and support from your close-knit team, you’ll gain a deep understanding of our products, our clients’ preferences and needs, and ensure they can access the most relevant investment research when they need it most. With a ‘helping not selling’ approach, you’ll drive account growth by identifying relevant content or connecting them to industry experts to optimise their usage and increase our mindshare.
You’ll keep our systems up to date with client user preferences and other pertinent account data to help you and the wider team deliver a tailored content delivery service.
In this role, you will:
Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals.
Identify and engage inactive or potentially new users across priority accounts and to increase utilisation of Third Bridge offerings
Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridge’s services
Support clients by offering training and demo sessions on how to use Third Bridge’s services.
Maintain and update team structures, client user preferences, client investment coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations
Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively
Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach
Qualifications
Bachelor’s degree
2 to 4 years of account management and/or client support experience, preferably in a similar industry in B2B domain
Strong communication, active listening, interpersonal and presentation skills
Has remarkable upselling, cross-selling & farming experience with existing client accounts
Well honed skills to build trusted working relationships with key contacts in your clients
Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year
Effectively leverages internal resources, tools and systems daily
Experience applying industry and product knowledge in written and verbal client communications
Successful past adoption and effective use of internal workflows, processes and technologies to accomplish work objectives
Portrays sales drive, intellectual curiosity and a passion for learning
Easily adaptable to changing, ambiguous and fast-paced environments
Strong time management skills with the ability to multitask and prioritise work
Familiarity with Salesforce.com as well as Microsoft Office and G-Suite tools
Additional Information
How will you be rewarded?
- Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
- Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
- Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
- Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
- Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
- Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
- Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
- Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
- Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
- CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
- Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.
The successful candidate must, by the start of the employment, have permission to work in the country they are applying.
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application