Key Account Manager

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future

About the Role:

We are seeking a super-talented Key Account Manager to manage and scale our high-value messaging accounts. You will be responsible for executing strategic growth plans and delivering against revenue and gross profit targets, acting as a vital link between our messaging solutions and our clients' success.

Key Responsibilities: 

• Driving the organic year-on-year revenue & profit growth of high-value customers within Commify.
• Consistently developing new upsell and cross-sell opportunities with the named customers. This will be for both core SMS products as well as key messaging solutions delivered by our Professional Services team.
• Complete and take part in account reviews and opportunity reviews to ensure that the established sales process is being followed and plans are being executed upon.
• Regularly meet with customers face-to-face to engage, build relationships and networks within the customers (number of meetings attended will be a key performance measure).
• Engaging with key stakeholders across the business, many of whom may be based in the UK or Europe.
• Working closely with the Marketing department to improve the effectiveness of on and offline marketing to maximise sales opportunities.
• Working closely with the Professional Services team to ensure the smooth delivery of Solutions projects.
• Living and demonstrating our values at all times: Passion, Innovation, Ownership, and Integrity.
• Driving and winning new business to increase our high-value customer portfolio.
  

What You’ll Bring: 

• Strong stakeholder management and relationship-building skills.
• Strong commercial and sales acumen with a focus on the customer experience/customer service sector.
• Experience in performing sales planning and pipeline management.
• Experience in account management or a new business development role.
• Experience in negotiating engagement pricing and winning long-term, multi-year contractual agreements.
• The ability to demonstrate a comprehensive understanding and experience of value-based selling and contracting to large enterprises.
• Developing and maintaining strong relationships at both C-level and functional levels.
• The highest work standards and structured methodologies.
• Ability to multi-task within tight timeframes, and rapidly amend plans and tactics in response to changes in priority or situation.
• Detailed planning and control skills.
• Experience using internal resources and business partners to provide solutions to customers’ challenges.
• Solid influencing and negotiation skills.
• Strong interpersonal and communication skills.
• A results-driven and target-focused approach.

Desirable

• Experience of selling technology products/services in a SaaS or solutions environment.
• Confident presentation skills with experience of presenting to C-Level audiences.
• Strong working knowledge of CRM systems, especially Salesforce, including experience of all aspects of the sales cycle and workflow generation.
  

What We Offer: 

(Offering do vary by location but we can guarantee competitive employee benefits)

• Competitive salary of $100,000 – $106,000 per annum (depending on experience)
• On-Target Earnings (OTE) of $33,000 per annum based on performance.
• Flexible hybrid working.
• Generous paid leave.
• Enhance family leave.
• Birthday day off.
• Mental Health Support through our Wellbeing partner, Calm.
• Wellbeing leave and a Mental Health First Aider program.
• Giving back days to help support causes close to your heart.
• Unlimited professional & personal learning.
• Total Rewards including retirement planning, healthcare and life assurance.

• And did we mention our epic team socials? We know how to celebrate in style!