Knowledge and Learning Content Specialist
TeamDynamix is seeking a creative, detail-oriented, and technically savvy Knowledge and Learning Content Specialist to join our growing team. In this role, you will help design, develop, and maintain high-quality learning and knowledge content that supports both customers and internal teams. This opportunity is ideal for someone who enjoys building impactful training experiences, translating technical concepts into clear resources, and driving knowledge excellence across an organization.
About the Role
Design, develop, and maintain engaging eLearning courses and training materials within the Learning Management System (LMS).
Create and update product documentation, user guides, job aids, assessments, and instructional content.
Build and maintain high-quality knowledge base articles to support internal teams and self-service initiatives.
Collaborate closely with Client Services on self-service and online support strategy, including the Client Portal, Knowledge Base, Q&A, and Chatbot.
Stay ahead of product updates and ensure learning and knowledge content remains current with release schedules.
Assist with video creation and editing for product demonstrations, training sessions, and instructional content.
Manage content development projects from planning through delivery, working with subject matter experts and external partners as needed.
Advocate for and contribute to strong knowledge management processes and best practices.
Communicate effectively with cross-functional teams, leadership, and stakeholders in a professional and collaborative manner.
Ensure all work aligns with company policies, procedures, and quality standards.
About You
Bachelor’s degree in a related field or equivalent experience.
3+ years of experience in learning content development, knowledge management, instructional design, or technical documentation.
Hands-on experience with LMS platforms such as Continu, Talent, Canvas, Docebo, Blackboard Learn, Skillsoft, or Moodle.
Experience using knowledge management tools and best practices.
Strong technical aptitude with the ability to learn and communicate complex software concepts, including integrations.
Excellent technical writing and content organization skills.
Experience creating engaging eLearning materials and instructional resources.
Ability to manage multiple projects while meeting deadlines and quality standards.
Collaborative, proactive, and curious with a passion for continuous learning.
Nice to Have
Instructional design certifications such as ATD, CDOL, or similar.
KCS Certification, Certified Knowledge Manager (CKM), or CPTC.
Video editing experience using tools such as Camtasia, Panopto, or similar platforms.
Experience with Knowledge-Centered Service (KCS) methodologies.
Vendor or outsourced content management experience.
If you believe you could add value to our team but don’t meet all the criteria listed, we still encourage you to apply!
What We Offer
Competitive compensation that reflects employees’ skills and contributions.
Comprehensive health insurance plans.
Wellness programs that promote physical and mental well-being.
Traditional and Roth 401(k) savings options with company match.
Remote-first with flexible working hours.
Prioritized work-life balance, with 15 observed days off in addition to PTO.
Family-friendly policies including paid parental leave.
Paid life insurance, short-term, and long-term disability insurance.
Regular acknowledgement of achievements with recognition programs.
Counseling services and resources for personal and professional challenges.
Transparent communication about company goals, strategy, and performance.
Regular feedback sessions and performance reviews.
Anti-bias and anti-harassment training programs.
Trust and autonomy in decision-making within your role.
Work environment that encourages you to be your authentic self.
Flat management structure with approachable leaders who want to hear your feedback.
Backed by two private equity firms that invest in high-growth private companies across North America.
Diversity
At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.
We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here.
Equal Opportunity Statement
TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.
Privacy Policy
Our privacy practices can be found here.
For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers’ Compensation Act.