Lead Catastrophe Adjuster

What you will do in this position:

• Oversee a pending inventory of catastrophe-related claims of varying degrees of complexity, while adhering to policies, procedures, and best practices.
• Evaluate, manage, and negotiate escalated, or disputed CAT claims to an acceptable resolution.
• Address and resolve complex or high-value claims by applying expert insights and guidance.
• Provide leadership to external resources during specified times of high-volume work to ensure operational efficiency and alignment with company objectives.
• Appropriately apply knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines.
• Maintain exceptional customer service, especially during high-pressure events, while communicating effectively with clients throughout the claims process.
• Thoroughly document all relevant claim information in the electronic claims management system.
• Establish appropriate claim reserves according to the guidelines established.
• Examine insurance policies, forms, and other records to determine coverage and liability.
• Ensure adherence to state statutes, ethical guidelines, and company standards, at all times.
• Prepare estimates of damage and loss amounts virtually with the assistance of fact and observation-based reports.
• Negotiate and settle claims in accordance with Slide’s practices, guidelines, and industry standards.
• Collaborate with external vendors, contractors, and service providers to expedite claim resolution.
• Availability to work additional hours during CAT events as business needs arise.
• Assist in training for new and existing team members.
• Model ethical behavior and execute job responsibilities in accordance with Slide’s core values, ethics, and information protection policies.
• Perform other duties, as assigned.

What you bring to the position:

Education, Experience, and Licensing Requirements

• Bachelor’s degree or an equivalent combination of a High School diploma and pertinent work experience required.
• Active Florida 6-20 Resident All Lines Adjuster License required.
• 4+ years of first-party property claims adjusting experience required.
• 2+ years of experience working directly for a carrier required.
• 2+ years of experience in a similar role and experience with all aspects of front-end claim and back-end claim handling including ADR, supplements and litigation required.
• Vendor management and negotiation experience required.
• Leadership experience preferred
• Industry designations or certifications a plus.
• Experience with Guidewire ClaimCenter a plus.

Qualifications/Skills and Competencies needed to be successful

• Advanced knowledge of Florida insurance laws and Florida good faith claims handling experience.
• Exceptional ability to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
• Strong customer service skills with the ability to successfully resolve customer escalations.
• Strong communication and negotiation skills.
• Excellent interpersonal and critical thinking skills.
• Data-driven, analytical approach necessary.
• Technical savviness.
• Solid working proficiencies of business operations, procedures, and priorities with a strong ability to support change and impart value within an organization.
• Ability to plan, prioritize workload, organize, and coordinate multiple tasks and projects.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
• Xactimate proficiency a plus
• Desire to live Slide's Core Values.