Lead Exit and Benefits Administration

Reporting To: Lead – Payroll and Benefits

Role Overview: The Lead – Exit & Benefits Administration is responsible for end-to-end management of employee exits and benefits administration for a high-volume sales workforce.  The role ensures timely, compliant, and accurate closure of exits and post-exit formalities, effective administration of insurance benefits along with driving process efficiency, automation, and system-led improvements to enable scale.

Key Responsibilities

1. Exit Management

• Own end-to-end exit administration for high volume exits( 800-1000 per week)   including resignation processing, separation documentation, and system updates while ensuring payroll accuracy and compliance. 
• Ensure timely and compliant closure of exits in line with statutory, payroll, and internal policy timelines.

Coordinate with payroll, HRBPs, finance, and business teams for seamless exit execution.

2. Post-Exit Formalities & Documentation

• Ensure accurate and timely issuance of:
• Relieving and experience letters
• Full & Final settlement inputs
• Statutory exit documentation (PF, ESIC, gratuity where applicable)
• Show cause and termination letters as required for the respective cases (absconding, involuntary exits, etc.)
• Maintain audit-ready documentation and records for all exits.
  
  

3. Recovery Management

• Manage employee recoveries, dues reconciliation, and write-offs as per policy and delegated authority.
• Liaise with the legal function for issuance of legal notices and follow-up in critical or high-value cases.
• Ensure strong controls and documentation for all recovery and write-off decisions.

4. Insurance Administration

• Oversee employee insurance administration across the lifecycle, including:
• Benefits enrolments
• Claims support and coordination with insurers / TPAs
• Employee query resolution
• Ensure benefits continuity, accuracy, and compliance for the employees.
• Act as an escalation point for complex or sensitive benefits cases.

5. Time-Off / Leave Management

• Own end-to-end time-off (leave) administration for the sales workforce, ensuring accurate application, approval, and system recording.
• Ensure leave data integrity for payroll processing, benefits eligibility, exit settlement and actuarial valuations.
• Manage exceptions such as:
• Backdated leave
• Incorrect balances
• Leave adjustments at exit / absconding stage 

6. Process Excellence, Automation & Systems

• Identify opportunities to simplify, automate, and standardise exit and benefits processes.
• Partner with HRIS, payroll systems, and internal tech teams to:
• Reduce manual interventions
• Improve data accuracy
• Enable real-time tracking and reporting
• Build scalable workflows to support sustained high-volume operations.
  
  

7. Compliance, Controls & Governance

• Ensure all exit and benefits processes comply with:
• Labour laws and statutory requirements
• Internal policies and delegation of authority
• Audit and data privacy standards

Support internal and external audits related to exits, benefits, and employee settlements.Proactively flag risks impacting compliance, cost, or employee experience.

8. Stakeholder & Team Management 

• Act as a key SPOC for HRBPs, payroll, finance, legal, and business teams on exit- and benefits-related matters.
• Publish regular MIS covering:
• Exit volumes and closure timelines
• Absconding and recovery status
• Benefits enrolments and claims trends

• Lead and guide a team of Exit and Benefits specialists 
• Allocate work, manage capacity, and ensure consistent output quality.
• Regular reviews, coaching, and issue resolution to maintain operational discipline and handling volume spikes, complexity, and stakeholder interactions.
• Drive standardisation of SOPs, trackers, checklists and escalation mechanisms.

Key Qualifications & Experience

• Graduate / Postgraduate in HR or a related field with 4-5 years of experience in HR Operations, Benefits Administration (Insurance), or Payroll
• Prior experience leading teams and driving process improvements/ automations in large, fast-growing organisations is essential.
• High ownership, attention to detail, compliance and execution orientation
• Ability to operate under tight timelines and high pressure
• Strong stakeholder management and analytical skills; comfort with MIS and dashboards.
• Proficient in MS Excel/ Google spreadsheets.