Lead Generation Specialist

Key Responsibility :

Ø Call new leads derived from lists, referrals and advertising programs.

Ø Follow up with leads who have been contacted in the past

Ø Conduct initial qualification of leads based on brief phone discussion

Ø Set appointments for Business Development Sales Manager or Director of Business Development for program discussion and ultimate goal of closing qualified leads

Ø Use email to correspond with leads to follow up and/or to confirm appointments

Ø Use provided CRM to capture information regarding leads as well as facilitate lead flow to others in the area

Ø Provide feedback to others in department related to information prospects share that could be helpful in advertising/marketing as well as our overall programs

Ø Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Ø Keep records of customer interactions, process customer accounts and file documents

Ø Follow communication procedures, guidelines and policies

Ø Go the extra mile to engage customers

Ø Resolve customer complaints via phone, email, mail or social media

Ø Use telephones to reach out to customers and verify account information

Ø Greet customers warmly and ascertain problem or reason for calling

Ø Advise on company information

Ø Suggest solutions when a technical problem occurs

Ø Inform customer of deals and promotions

Ø Work with Key Accounts Manager to ensure proper customer service is being delivered

Qualifications

We are looking for a person who has:

Ø Excellent verbal and written communication

Ø Friendly, can-do attitude

Ø Professional and able to connect/make a great impression on the first call

Ø Handle rejection well; move on to the next call quickly

Ø Fast learner who can adapt to change

Ø Competitive dialer who also has a team attitude

Ø Used to working in graveyard shift or willing to do so

Ø More than one year of customer service experience or experience as a client service representative.

Ø Strong phone contact handling skills and active listening.

Ø Customer orientation and ability to adapt/respond to different types of characters

Ø Ability to multi-task, prioritize and manage time effectively