Senior Admin Assistant, Customer Support & Solutions
About the team
Our General Health Services team is critical to the success of Doctor Anywhere. We are a hybrid team of operation and healthcare professionals who oversee Doctor Anywhere ’s medical operations including Online & Offline GP services, mobile clinic, health screening and radiology services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.
About the role
We are seeking a Senior Admin Assistant, Customer Support & Solutions. This role will primarily focus on supporting operational and administrative workflows to ensure smooth delivery of healthcare services to our customers and patients.The ideal candidate will have a high level of integrity and professionalism in all tasks, and will demonstrate meticulousness, a strong desire for continuous learning and development and the ability to deal with ambiguity in a start-up environment. Prior experience in an administrative, operations or healthcare-related role will be helpful.
This role is based in Petaling Jaya, Malaysia and will be reporting directly to the Manager, Operations.
A summary of the key responsibilities are as follows:
- Support the preparation and delivery of patient-related documentation and health screening reports, ensuring accuracy and timeliness.
- Handle patient communications and follow-ups as required, based on operational or clinical instructions.
- Handle operational and administrative support tasks across different health services, including data entry, case tracking, document processing, and system updates.
- Provide backend support for customer requests and service workflows, such as appointment coordination, service enquiries, and internal handovers.
- Accurately submit and manage medical claims or records via internal systems and external platforms where required.
- Liaise with internal stakeholders (doctors, nurses, clinic staff, mobile teams, and operations teams) to resolve operational issues.
- Work with team members to support improvements to workflows.
- Participate in cross-training within the Customer Support & Solutions team as required.
- Carry out any other duties and responsibilities as assigned by the supervisor / manager.
About you
- Minimum of diploma
- Strong attention to detail with ability to handle high-volume transactional work accurately.
- Computer literate with basic proficiency in using email and Microsoft Suite (Word, Excel) and Google Sheets.
- Good communication skills, especially in handling sensitive or time-critical information.
- Able to conduct calls or messages to patients in a professional and empathetic manner.
- Comfortable working independently on daily tasks and taking initiative when required.
- Strong team player with the ability to work collaboratively with team members.
- Fresh graduates are welcome to apply.
- Prior experience in healthcare, insurance, or claims is an advantage but not mandatory.
- A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zone and take on new challenges.
- Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!
About Doctor Anywhere
Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.
DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!
Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.