L'Ingénieur(e) en automatisation des opérations TI (100% à distance - Canada)
À propos du poste
L'Ingénieur(e) en automatisation des opérations TI est un expert en solutions techniques responsable de développer, de faciliter et de superviser l'automatisation pour le département TI de Hopper. Ce rôle exige une pensée basée sur les « principes fondamentaux » (first-principles thinking), capable de déconstruire des défis techniques complexes pour les rebâtir avec une logique automatisée afin d'accroître la maturité opérationnelle.
Votre quotidien ressemblerait à ceci :
Développement de plateformes : Bâtir et maintenir des plateformes d'automatisation critiques, telles qu'une passerelle de services d'automatisation (Automation Service Gateway), pour standardiser l'exposition et la sécurité des services TI.
Innovation opérationnelle : Identifier proactivement les opportunités d'automatisation et développer de nouveaux processus en suivant les meilleures pratiques de développement, de test et d'implantation.
Partenariat stratégique : Collaborer avec les parties prenantes pour remplacer les flux de travail manuels par des systèmes évolutifs et conformes aux normes.
Soutien technique avancé : Assurer le support et le dépannage de niveaux 2 et 3, en coordonnant avec les fournisseurs et les équipes internes lors d'escalades techniques.
Le candidat ou la candidate idéal(e) possède :
Au moins 4 ans d'expérience dans un rôle similaire.
Expérience confirmée dans le développement de scripts avec Python, Terraform ou Bash.
Solide compréhension de GCP (Google Cloud Platform), Okta (API et Orchestrator) et Google Workspace.
Maîtrise des meilleures pratiques du cycle de vie de développement logiciel (SDLC), incluant les normes de codage, les revues de code, la gestion du contrôle de source
Avantages et bénéfices de travailler avec nous :Croissance et équité : Une startup solide aux ambitions mondiales. Salaire compétitif et avantages liés aux options d'achat d'actions (pre-IPO).
Santé et protection : Hopper couvre 100 % des primes du régime d'assurance collective (incluant l'assurance vie et l'invalidité de courte et longue durée).
Compte de dépenses santé (HSA) : Couvre vos frais médicaux et dentaires admissibles.
Télémédecine : Accès illimité aux services de Dialogue pour vous et vos personnes à charge, partout et en tout temps.
Épargne retraite : Accès à un régime de REER avec retenues automatiques avant impôts sur chaque paie.
Famille : Un congé parental ultra-généreux, largement supérieur aux normes de l'industrie. Parlons-en !
Flexibilité totale : Temps libre payé (PTO) illimité.
Voyage : Allocation de voyage en « Carrot Cash ».
Espace de travail : Accès sur demande à des espaces de cotravail via FlexDesk ET allocation pour le télétravail.
Culture entrepreneuriale : Un environnement où repousser les limites et prendre des risques fait partie du quotidien.
Proximité : Communication ouverte avec la direction et le leadership de l'entreprise.
Impact : De petites équipes dynamiques pour un impact massif.
About the job
The IT Operations Automation Engineer is a technical solutions expert responsible for developing, facilitating, and overseeing automation for Hopper IT. This role requires a "first-principles" thinker who can deconstruct technical challenges into their base elements and rebuild them with automated logic to drive operational maturity.
What would your day-to-day look like
Build and maintain critical automation platforms, such as an Automation Service Gateway, to standardize how services are exposed and secured within IT Operations.
Proactively identify opportunities for automation and develop new processes following best practices for development, test, and implementation.
Partner with stakeholders to replace manual workflows with scalable, compliance-driven systems.
Provide Tier 2 and 3 support and troubleshooting, coordinating with vendors and internal teams when elevated support is required.
An ideal candidate has
At least 4 years of experience in a similar role.
Proven experience developing scripts in Python, Terraform, or Bash.
Solid understanding of GCP, Okta (APIs and Orchestrator), and Google Workspace.
Knowledge of professional best practices for the full SDLC, including coding standards, code reviews, source control management (GitHub), and build processes.
Perks and benefits of working with us:
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
Hopper covers 100% of the premiums for group insurance plan.
Hopper offers life, short term and long term disability coverage.
HSA that covers eligible medical and dental expenses.
All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
Please ask us about our very generous parental leave, much above industry standards!.
Unlimited PTO.
Carrot Cash travel stipend.
Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials..
Come take off with us!
#LI-REMOTE