Livestream Operations Specialist (Contract)

Val Media is a pioneering digital media network in Malaysia, dedicated to Value-Driven Digital Excellence. Our ecosystem includes flagship media properties such as ProductNation and our creative powerhouse, Val Creative. We specialise in high-production video, virtual production, and social commerce. As we continue to push the boundaries of digital storytelling, we are expanding our focus on livestream services and creator-led affiliate marketing to help brands thrive in the evolving e-commerce landscape.

Role Summary:

We are looking for an experienced livestream operations specialist to run our livestream service and own the end-to-end delivery of livestream sessions. You will manage brand stakeholders, coordinate freelance hosts, and continuously improve performance through a strong operating rhythm, clear standards, and data-driven iteration. This role is accountable for the quality, reliability, and growth of our livestream services.

Key Responsibilities:

1) Livestream Operations (End-to-End Delivery)

• Own the weekly livestream calendar across multiple brands; ensure coverage for double-session days.
• Build and maintain run-of-show templates, preflight checklists, rehearsal standards, and day-of execution flow.
• Lead pre-live preparation: product sequencing, key selling points, promos/vouchers, studio/tech readiness, and contingency planning.
• Direct the live session as Showrunner: pacing, coordination with tech/moderation, and rapid issue resolution.

2) Brand & Stakeholder Management

• Act as the senior operational point of contact for livestream clients; set expectations and secure approvals on time.
• Translate brand objectives into weekly livestream plans (themes, hero SKUs, promo mechanics, and targets).
• Partner with clients on campaign moments (launches, mega days, seasonal pushes) and manage surge planning.
• Own service-level delivery: on-time execution, consistent quality, and professional communication.

3) Freelance Host Management (Talent Roster)

• Own the host roster: sourcing, auditions, training, and performance management.
• Match hosts to brands based on tone, category strength, and conversion style.
• Create host briefs and prep packs (scripts, product sheets, brand dos and don’ts, objection handling).
• Ensure host availability and back-up coverage; maintain a reliable bench of vetted talent.

4) Team Leadership & Cross-Functional Coordination

• Lead the team with clear goals, coaching, and accountability
• Establish a cadence of weekly planning, rehearsal, live execution, and performance review.
• Maintain documentation and SOPs so delivery remains strong even during staff changes or client surges.
• Hire, onboard, and upskill team members as the service grows

5) Creator/Affiliate Support (nice to have, but valuable)

• Track high-level affiliate funnel metrics (recruitment, activation, retention, content output)
• Support affiliate recruitment planning: creator tiers, outreach messaging, onboarding packs, activation cadence)

Requirement:

Must Have

• Proven experience with livestream operations (social commerce, live shopping, or equivalent live production).
• Strong showrunning/producing instincts: you can plan, direct, and troubleshoot in real time.
• Experience managing talent (hosts/creators) or vendors/freelancers; comfortable giving clear performance feedback.
• Operational discipline: checklists, schedules, asset tracking, and high reliability under pressure.

Nice to Have

• Hands-on familiarity with major livestream commerce platforms (for example: TikTok Shop, Shopee Live, Lazada Live) or similar.
• Client-facing experience with multiple stakeholders and tight timelines.
• Comfort reading performance data and coaching the team/hosts based on insights (retention, CTR, conversion, AOV).
• Strong communication in English and/or Bahasa Melayu.

Working Style & Expectations

• Highly organised and calm under pressure; able to make fast decisions during live sessions.
• Clear communicator who can align clients, hosts, and internal operators quickly.
• Comfortable with a hands-on role: you may jump in to solve operational gaps when needed.
• Willing to work flexible hours tied to livestream schedules (including evenings/weekends).

How to Apply

Please share your resume/CV and a short note highlighting 2–3 livestream programs you have worked on (scale, frequency, and outcomes). If available, include links to livestream recordings or case studies.