Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
As part of the Delivery team within the Operations department, you will play a key role in strengthening our carrier commercial and financial capabilities, supporting cost efficiency analysis and value creation across our delivery network.
This role sits at the intersection of logistics, finance, and commercial strategy. You will work closely with internal stakeholders to ensure full visibility, control, and optimization of carrier-related costs, analyze carrier proposals and support contract negotiations and financial analysis.
Our team operates across three core pillars — data foundations, monitoring & reporting, and continuous improvement. In this role, you will contribute meaningfully across these areas, bringing strong analytical and business skills, while collaborating closely with teammates who also support these pillars.
As a Business Analyst, you will be responsible for developing and maintaining analytical models, reports and cost frameworks that support carrier commercial decision-making. You will transform complex cost and billing data into clear insights, ensuring decisions are supported by accurate data and transparent assumptions.
WHAT YOU’LL DO
Data FoundationsContribute to building and evolving robust, scalable datasets using BigQuery, advanced Excel/Google Sheets, Python, and automation tools.Support the development of data structures and scripts that improve workflow efficiency and analytical accuracy.Ensure the ongoing maintenance, reliability and documentation of existing datasets, models and reports, proactively monitoring data quality, correcting issues and adapting solutions to business or commercial changes.Promote best practices for data quality, reliability, and consistency across the team.
Monitoring & ReportingHelp transform complex delivery and carrier data into clear, actionable insights with strong business relevance.Monitor and analyze carrier costs, billing data, and commercial KPIs, ensuring continuous visibility over cost evolution, savings and financial impacts.Develop tools and automate processes to detect cost deviations, billing discrepancies and financial risks.Clearly communicate the results of cost analysis to stakeholders through structured, accurate and meaningful reporting, presentations and data storytelling, enabling informed decision-making.Support the design and maintenance of dashboards and cost metrics using Excel, Looker or other BI tools.
Continuous Improvement & ProjectsBe an active contributor in end-to-end operational and continuous improvement initiatives.Use strong analytical skills to identify issues, model scenarios, and support solutions that enhance cost efficiency.Collaborate with teams across Operations, Logistics, Finance, Tech and external partners.
Team CollaborationShare knowledge and best practices in predictive methods, coding, and analysis.Work closely with colleagues to ensure alignment, consistency, and collective problem-solving.Support the overall team in delivering high-quality work across all pillars.
WHO YOU ARE
Degree in Engineering, Data Science, Mathematics, Business, Economics, or a related field.Strong proficiency in SQL (BigQuery) and Excel/Google Sheets (mandatory).Skilled in Python, predictive techniques, or algorithmic thinking.Experience with BI tools (Looker is a plus).Strong business acumen and the ability to translate data into clear, impactful insights.Organized, detail-oriented, and proactive, with a solution-driven mindset.Excellent communication and teamwork skills — you thrive in a collaborative environment.Fluent in English (mandatory).2–3+ years of experience in analytics, operations, logistics, or a similar data-driven role.
REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and well-being support and toolsExtra days off, sabbatical program and days for you to give back for the communityTraining opportunities and free access to UdemyFlexible benefits program
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
This role offers broad exposure to e-commerce logistics cost management, carrier commercial analysis, and financial support across multiple international markets, working directly with key stakeholders and senior business leaders, with a direct impact on cost control, savings, and commercial strategy.
