What is the salary for this Partner Support Specialist (English Speaker) role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Farfetch.

Where is this Partner Support Specialist (English Speaker) position located?

This is an on-site position at Farfetch located in Porto.

How do I apply for this Partner Support Specialist (English Speaker) job at Farfetch?

Click the 'Apply' button on this page to be redirected to Farfetch's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Farfetch is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Farfetch.

Partner Support Specialist (English Speaker)

Farfetch Porto Today

support

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers.

We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our hearts. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

We are looking for a Partner Support Specialist and you'll be responsible for supporting the health of the partner ecosystem, strengthening the daily operational relationship with each partner, and ensuring that the partner's voice is shared throughout the organization.

You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the Farfetch partner community of the best luxury boutiques and brands.

What you'll do

Act as the main point of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities);

Support partners with speed, quality and service on every communication channel;

Monitor operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues;

Work closely with internal departments to ensure that top-notch service is delivered to all internal and external customers;

Identify best practices and help establish process standards that guarantee consistency and efficiency at scale;

Drive partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations;

Be the voice of the partner and advocate for the organization to drive value for the partner ecosystem