Manager, Accounts Receivable
About Druva :
You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.
Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.
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Global Accounts Receivable Manager:
Summary: The Accounts Receivable Manager will play a dynamic role on the team, serving as a key contributor in the Order-to-Cash function. You will lead a team responsible for managing all accounts receivable processes for both direct customers and distribution partners, ensuring timely collections and achieving company targets. This role requires close collaboration with cross-functional teams including Sales, Legal, Services, and Finance to resolve escalations and proactively identify credit risks.
This position requires a driven individual with exceptional leadership, communication, and business acumen. You must be able to work independently, motivate your team, and have the drive to ensure follow-through with increasing volume.
What You Will Be Doing
• Lead, mentor, and manage a team of Accounts Receivable specialists, including setting performance goals, conducting one-on-one meetings, and providing regular coaching.
• Oversee daily team operations, ensuring balanced workloads and accurate, on-time completion of tasks for both direct and partner accounts.
• Develop and implement strategies to improve collections processes, reduce DSO (Days Sales Outstanding), and enhance satisfaction for both customers and partners.
• Analyze Accounts Receivable data to identify trends, forecast collections, and present key findings to senior management.
• Serve as the first escalation point for complex customer and partner billing issues and internal team conflicts.
• Work directly with customers and partners to resolve billing discrepancies and collection issues via email or phone.
• Manage, prioritize, and track all work in a case management system.
• Generate reconciliation reports from various platforms.
• Process Return Authorizations and Credit Memos in NetSuite.
• Collaborate with the Service Desk and Sales teams to review accounts subject to suspension due to nonpayment.
• Perform root cause analysis to resolve complex billing and payment issues.
• Reconcile credit card payments and manage declined charges.
• Oversee the customer and partner onboarding process, including invoice submission portal setup.
What You Bring Along
• Proven leadership and people-management skills with a track record of developing and motivating a team.
• Creative problem-solving skills and the ability to find innovative solutions to complex issues.
• Experience in the SaaS industry, specifically with collections from both direct customers and distribution partners.
• Strong communication (both written and oral) and problem-solving skills, with the ability to interact professionally with customers, partners, and internal teams.
• Deep understanding of Accounts Receivable best practices and the ability to implement them in a fast-paced environment.
• Strong attention to detail and a high level of enthusiasm for your work.
• The ability to work independently and prioritize in a distributed, dynamic, and fast-paced environment.
• Proficiency in MS Office (especially Excel for VLOOKUPs, pivot tables, and analysis).
• Experience with NetSuite, Salesforce, and Avalara.
Education/Work Experience
• Bachelor's degree in Accounting.
• Minimum 6-8 years' experience in collections, with at least 2 years of management experience
• Demonstrated ability to interpret customer financial statements.
• Effective customer service skills
• Basic understanding of global transactions tax